ppWe are currently recruiting for an exciting Danish speaking Technical Support Advisor in Malaga, Spain! /ppstrongDUTIES AND RESPONSIBILITIES: /strong /pulliProvide 1st level IT support to the client employees via phone, mail and chat or via self-service portal /liliProvide support to clients employees in the operation of user systems and peripheral devices /liliPerform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests /liliBe accessible and provide a first resolution rate by using internal knowledge databases /liliCooperate with clients 2nd level service organizations and external service providers. /li /ulpstrongREQUIREMENTS: /strong /pulliC2 or fluency in Danish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency. /liliExperience in 1st or 2nd level IT support, ideally in a large company environment /liliHave good IT knowledge, especially of Windows 10,



Office 365 and MS Teams and in troubleshooting hardware and software /liliHave an analytical approach to complex issues /liliHave experience in ITSM ticket systems (ideally in ServiceNow) /liliKnowledge of processes according to ITIL V4 good to have /liliHave high customer and service orientation and high sense of responsibility /liliHave a reliable and systematic way of working /liliAre willing to learn and develop technical and soft skills /liliHave high motivation and willingness to work in a integral team. /li /ulpstrongOFFER: /strongbr/pulliExcellent remuneration package based on experience, skills and performance /liliFull paid training on the company and the project /liliCareer development programs, specialized courses, and language classes /liliDynamic and creative team with a positive and friendly atmosphere /liliGuidance and tools to reach career potential /liliWork schedule: Monday to Sunday from 09 AM - 06 PM (39 hours a week)br/liliOffice in the centre of Malaga /li /ulpInterested? Apply now! /p /p #J-18808-Ljbffr

📌 Danish IT Support Advisor — Malaga | Training & Growth (Málaga)
🏢 Cross Border Talents
📍 Málaga