ph3Financial Lines Senior Claims Adjuster /h3 pJoin us as a bFinancial Lines Senior Claims Adjuster /b to take on key responsibilities within a world‑class claims function. /p pOur Claims teams are proven problem solvers for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled integral claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. /p h3How you will create an impact /h3 ul liFocused on Financial Lines business, you will be responsible for a portfolio of high‑value, complex claims from coverage inquiry through legal liability assessment and quantum analysis, to timely and accurate resolution. /li liYour goal will be timely, accurate and customer‑focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling. /li liYou will communicate regularly with internal and external stakeholders in your role as our Financial Lines technical claims expert and thought leader. /li liAs a senior member of the team, you will act as a deputy for the Team Manager, and will provide training, and be a technical referral point for colleagues. /li liYou will also contribute to continuous improvement in Claims by supporting Quality Assurance / Regional Audit processes,



ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders. /li /ul h3What you’ll need to succeed /h3 ul liStrong experience and knowledge as a specialist in bFinancial Lines /b technical claims topics /li liLaw degree preferred /li liFluent in English /li liAdvanced knowledge of legal / regulatory and litigation / procedural requirements for Financial Lines /li liExperienced in stakeholder management, both internal (underwriting, distribution, actuarial, finance and executive management) and external (brokers, major account clients) /li liExperience in negotiation, mediation, arbitration and ADR skills on higher value complex claims /li liPolicy language skills enabling accurate and consistent policy wording interpretation /li liA track record of following up effectively on recommendations from technical claims audits and continuous file handling improvement /li liThe ability to influence claims and non‑claims stakeholders to effectively direct claims strategy /li liThe ability to assist with technical training to the team’s claim handlers as required /li liAttention to detail /li liGood time management and prioritization skills /li /ul h3Equal Opportunity Employer /h3 pWe provide equal opportunity to all qualified individuals regardless of race, colour, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. /p pAIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to /p /p #J-18808-Ljbffr

📌 Financial Lines Sr. Claims Adjuster (Madrid)
🏢 Aig
📍 Madrid