ppThe Customer Management Specialist requires a high degree of skill in relationship management, analysis, and leadership as a customer facing services executive position focused on building long-term partnerships with NCR clients. The role is responsible for the operational health of their customer(s) and delivery excellence across NCR Atleos. You will lead customer Quarterly Business Reviews (QBR), driving project excellence functioning as the “air traffic controller” for all delivery and operational functions and improving the Net Promoter Score (NPS). Lead the onboarding, utilization, and penetration of services/features available in subscription creating value realization for the client to ensure renewal. This role is a proven leader who will drive operational excellence across their client(s). This position requires an understanding of leadership, strategic vision, and a high level of business savvy. /ph3Key Areas of Responsibility /h3ulliOwn the key delivery execution relationship with the customer from order through fulfillment and is responsible for ensuring all products and services that are cross sold are delivered to maintain customer satisfaction. /liliBuild strong relationships with customer leadership, NCR Atleos Sales Account teams, NCR Atleos manufacturing supply chain leadership, services and professional services teams. /liliManage lifecycle of multiple key information solutions and provide thought leadership and technical and/or industry expertise around delivery enabling profitable growth for assigned customer accounts. /liliSchedule and conduct regular meetings with customers to review delivery quality,



plan and ensure new product services quality assumptions, discuss customer-specific service issues, seek to uncover new NCR Atleos opportunities, and ensure the integrity of all account information. /liliDrive performance in critical KPI’s including On-Time in Full (OTIF), as sold vs. as delivered margin and execution of field deployment. /liliMonitor and analyze key metrics, customer feedback and continually build and enhance enduring relationships with key customer interfaces while working to achieve a thorough understanding of their current and future requirements. /liliSeek out and support sales and marketing opportunities, assist NCR Atleos salespeople with account information gathering for any sales motion and proposals. /liliTake active measures to identify additional customer opportunities and engage NCR Atleos sales resources. /liliAssume full accountability for overall success of all projects, products services through deployment for their clients. /liliResolve issues at the lowest level possible but be able to elevate issues to senior/executive management as necessary to ensure successful resolution for the client. /liliOversee Program Management Process from Concept Phase through Deployment. /liliImplement policies, procedures and best practices for operations, audit and troubleshoot for operational weaknesses. /liliBuild and implement location specific action plans for improvement where needed. /liliDevelop common direction for the team, set priorities and make team agenda and strategy clear to all team members. /li /ul /p #J-18808-Ljbffr

📌 Customer Management Senior Specialist (Madrid)
🏢 NCR Atleos
📍 Madrid