Customer Service Specialist Spanish Speaker (Remote)
Application Deadline: 15 March 2026 About TalentWorldGroup At
TalentWorldGroup, we think globally and strive for excellence. As a
pioneering multilingual contact center, we are redefining remote
work by building the workplace of the future. We offer versátil,
long-term opportunities for professionals who are passionate about
service and innovation. Position Overview We are looking for
experienced, technically proficient, and organized professionals to
join our remote call center operations. Native-level German and
fluent English are required. This role supports a high-quality,
home-based project in the online travel industry, delivering
first-level customer service via inbound and outbound channels. The
position involves multitasking , including managing several
simultaneous cases and phone calls, with a focus on handling
modifications, cancellations, deposit claims , and escalating
complaints . Key Responsibilities Handle inbound and outbound
customer service calls and case management Serve as the first point
of contact for homeowners using a booking platform Provide timely,
high-quality assistance to customers, especially during escalations
Log, classify, and follow up on all customer interactions Maintain
accurate records of call history and resolutions Analyze call data
and share customer feedback Stay up to date with process and
platform changes Collaborate with internal and external teams
through clear, documented communication Requirements Native-level




Spanish and fluent English Proven customer service experience
Ability to multitask between live calls and case handling Solid
computer literacy and experience working online Experience handling
both inbound and outbound interactions Clear, empathetic, and
professional communication under pressure Nice to Have Experience
with Zendesk or similar ticketing platforms Familiarity with Slack
or online team collaboration tools Background in the online travel
industry Technical support background (electronics, machinery, or
industrial sectors) Proficiency in Salesforce and standard office
tools Technical Requirements Internet : Stable wired broadband
connection Hardware : Processor: Minimum 1.8GHz (64-bit preferred)
RAM: 8GB+ Storage: Minimum 10GB free Screen: 1920x1080 resolution
preferred Wired USB headset Operating System : Windows 11 or later
macOS 13 or later Work Schedule (CET Time Zone) Monday to Friday :
9:00 AM 6:00 PM Shifts are either 9am-1pm or 2pm-6pm Two days off
per week What We Offer 100% Remote Work Flexible, project-based
assignments Long-term collaboration opportunities Career
development and learning paths Gamification program
(performance-based bonuses and paid holiday hours) Freelance
cooperation agreement Join Us If you are customer-focused,
tech-savvy, and thrive in a fast-paced, remote environment, wed
love to hear from you. Apply by March 15 to be considered for our
first training group this year (more training groups to
come)

📌 Customer Service Specialist Spanish Speaker (Remote) (Madrid)
🏢 TalentWorldGroup
📍 Madrid