ph3Customer Support Coordinator B2B (Amadeus Specialist - Afternoon Shift /h3 p2 days ago Be among the first 25 applicants /p pbWhat is Exoticca? /b Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. /p pbWhat is our proposal? /b As B2B Coordinator you will lead and support a team of B2B agents in delivering exceptional service to travel advisor partners and BDMs of each territory (Business Developer Managers) by monitoring performance, coaching team members, resolving escalations, and continuously improving processes tailored to the B2B channel. /p pbWhat will you do? /b /p ul liTeam Supervision and Escalation Management: Managing agent queries, calls, and emails, acting as escalation point /li liPerformance Monitoring: Tracking KPIs, adherence, productivity, and reporting progress /li liCoaching and 1:1s: conducting regular feedback sessions and supporting agent development /li liProcess and Quality Improvement: Using data to propose improvements and ensure quality standards /li liCommunication: Keeping team aligned with targets, updates, and initiatives /li liCross-functional Support: Collaborating with departments like Product, Ops, IT, QA, etc. /li liReporting: Preparing performance or ad-hoc reports for the B2B Manager /li /ul pbRequirements /b /p ul liMinimum 2 years of contact center, sales and/or customer service experience /li liAt least 2 years in a team leader, supervisor,



or management role /li liStrong experience with Amadeus or other GDS platforms (min. 2 years) /li liAdvanced knowledge of Amadeus/GDS operations and implementation /li liFluency in English and Spanish (C1/C2 in both written and verbal) /li liExperience in the travel, airline, hotel, sales and/or hospitality industry is highly preferred /li liBased in Barcelona and available to work in a hybrid model (afternoon shift rotation) /li liFamiliarity with Salesforce, CRM systems, and Travelfusion is a plus /li /ul pbBenefits /b /p ul liCompetitive compensation package in line with job responsibilities and experience /li liAdditionally, we propose the use of adaptable compensation management for diet, transportation, private health insuranceOffices in Barcelona city /li liTravel packages at reduced prices! /li liUnlimited coffee, team lunches, English/Spanish lesson, bi-annual company parties, afterworksli /liliReferral bonus, if you bring people as talented as you /li liAnd last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization! /li /ul pJoin Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale. /p pExoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other status protected under European, country, or local law. /p /p #J-18808-Ljbffr

📌 Customer Support CoordinatorB (Amadeus Specialist - Afternoon Shift (Barcelona)
🏢 Exoticca
📍 Barcelona