In this search for new professionals, we are looking
to create a team of L1 IT Support technicians to work for one of
our clients, a multinational client from the retail sector. We will
need professionals with great ability to work as part of a team, to
bring a special care in user support and a desire to work in a high
demand environment. We are looking for you, because of your
knowledge in computer management (FP I or FP II) and experience in
technical user support (user workstation, peripherals, Office365,
microcomputing...). Tasks Monitoring and Managing Support Requests:
Proactively monitor support requests through various channels (ITSM
, portal, Teams, email, phone to identify user incidents and
service requests. Accurately record and categorize incidents and
requests within the ticketing system. Ensure thorough ticket
tracking until complete resolution and maintain up-to-date
information. Diagnosing and Resolving Issues: Conduct initial
diagnosis to grasp the nature of problems or request reported by
users.



Resolve simple and known issues. Execute know service
requests Provide assistance and training to users on common tools
and systems, and company-specific applications (based on
process/KB). Document solutions for recurring problems in the
knowledge base for future reference. Escalation and Communication:
Escalate complex or unresolved incidents to the next level of
support or the appropriate team. Provide regular updates to users
regarding the status and progress of their tickets. You Must have:
Experience in IT user support positions. You need to have social
skills, both to promote a good working environment with the team,
and to have a polite and empathetic relationship with users and
other customer staff. It is essential to live within the city of
San Sebastian, since the position is 100% on site in our offices.
Advanced English is a must-have, since the roll is 100%
English.

📌 IT Support (English) - Donostia (País Vasco)
🏢 Key Talent Indicator
📍 País Vasco