eClerx is seeking an experienced Onsite Client Partner to serve as the primary liaison between one of our leading financial services clients and our integral delivery teams. This is a highly visible, client-facing role responsible for supporting Periodic Review, Customer Due Diligence (CDD), and ongoing KYC remediation activities, while driving collaboration across teams in Spain, India, Peru, and the UK. The successful candidate will build trusted relationships with client stakeholders, identify operational improvement opportunities, manage escalations, and help shape evolving processes to ensure consistent, high-quality service delivery.

Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.
Job Details

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- Location: Spain (Onsite 3–4 days per week)

- Type: Full-time

- Department: BFSI2

- Travel: International travel to India, Peru, and the UK required

Responsibilities

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- Serve as the primary onsite contact for client stakeholders across Periodic Review operations and technology.

- Develop a deep understanding of the Periodic Review lifecycle, including customer reviews, KYC remediation, due diligence refreshes, documentation validation, exception management and regulatory requirements.

- Identify process improvements, operational risks, and technology gaps while driving solutions through to resolution.

- Partner with client stakeholders and global eClerx teams to define procedures, improve governance, and standardize operating practices.

- Coordinate priorities, manage escalations, and communicate effectively across global teams.

- Build strong working relationships and represent delivery status, risks,



and recommendations with confidence and professionalism.

Eligibility Requirements

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- Minimum 5+ years of experience in FCC, KYC/AML, Periodic Review, Customer Due Diligence, Financial Crime Operations, or similar client-facing operational roles within financial services.

- Fluent written and spoken English and Spanish.

- Strong stakeholder management and communication skills with experience working directly with clients.

- Proven ability to operate independently, manage competing priorities, and drive issues through to resolution.

- Experience with workflow or case management platforms (such as Appian, Fen-X, or similar) is preferred.

- Strong Microsoft Office skills, particularly Excel, PowerPoint, and Outlook.

- Willingness to travel internationally and collaborate across multiple time zones.

- EU work authorization required.

What We're Looking For

We're looking for someone who is proactive, highly autonomous, and comfortable working in a fast-paced environment where priorities and processes continue to evolve. The ideal candidate is a quick learner who exercises sound judgment, builds strong relationships, communicates effectively across global teams, and confidently navigates ambiguity while driving meaningful outcomes.

eClerx is an Equal Opportunity Employer. xhfqzwm All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here

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📌 Onsite Client Partner – Periodic Review (Madrid)
🏢 Eclerx
📍 Madrid