Overview
¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación.

The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.

Functions

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- Support agents on their daily tasks

- Detect improvement areas within the team by monitoring agents' handlings and providing feedbacks, setting action plans and following‑up on them

- Work closely with the Training and Quality Team in order to make the team provide an excellence service to our customers

- Define prioritizations in order to achieve our goals and organize the team accordingly

- Go outside the box and detect improvement areas in order to have more efficient process and procedures

Requirements

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- Have experience in Groups and Events handling and/or the Hotel Sector

- Be a goal‑driven, determined person being able to meet deadlines and work well under pressure

- Have the ability to effectively multi‑task and juggle multiple responsibilities at once

- Cooperative and communicative attitude with co‑workers, managers and employees

- Excellent communication skills and ability to lead and guide

- Organized and methodical person

- Critical thinker and problem‑solving skills essential

Offered

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- Commissions as a percentage of objectives

- Ticket Restaurante

- Hybrid work model. xhfqzwm Monday to Friday. Time slot 08:00-20:00h

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📌 Coordinador/A Central Reservation Office Madrid
🏢 Minor Hotels Europe and Americas
📍 Madrid