p6 days ago Be among the first 25 applicants /ppHey there!brWe’re Fever, the world’s leading tech platform for culture and live entertainment,brOur mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.brEvery month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.brOur results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading integral investors! Impressive, right?brTo achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!brReady to be part of the experience?brNow, let’s discuss this role and what you will do to help achieve Fever’s mission.brstrongAbout the role:brbr/strongWe love our customers and always aim to provide the best service. If you like working from home, this job is for you!brstrongINFO: The Schedule for the morning-shift position is 8:00am to 4:00pm (5 days/week) with 30 minutes of break.br/strongYou will be expected to:brulliCustomer Service by phone, e-mail or social media for solving any incidents generated daily. All three are essential for resolving any incidents that arise on a daily basis. /liliManaging and efficiently handling incoming calls and chats will be a critical aspect of this role to ensure efficient and high-quality communication with clients /liliProvide accurate, valid and complete information by using the right methods/tools /liliHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents /liliFollow communication procedures, guidelines, and policies /liliTake the extra mile to engage customers /liliAs the resolutions of incidents are not constant, parallel work for the Department of Operations will be performed. /liliWork schedule:



8:00am - 4:00pm with a 30 minute breakbr/li /ulstrongAbout you:br/strongulliPrevious experience in User Support or Customer Service positions are highly valuable. /liliPrevious experience using Zendesk is preferred. /liliHigh Catalan level (oral written) and fluent in Spanish or English /liliSkilled at planning, organizing, prioritizing and executing simultaneous tasks. /liliHave good communication and interpersonal skills. /liliAre a solution-oriented and reliable professional. /liliAre incredibly detail-orientated with excellent time-management skills. /liliAre flexible. Everything can change very quickly and you know how to adapt /liliHave excellent interpersonal and communication skills. /liliBe decisive and organized. /liliLove being part of a dynamic team in a growing company. /liliCandidates must reside in Spainbr/li /ulYou can expect to join a group of diverse, hardworking team players, where a cultural fit is someone willing to stay humble and learn, and can work nimbly. We welcome applications with unusual backgrounds with the expectation that the applicant will have acquired hard or soft skills and maturity throughout their experiences.brThis role is located instrong Spain.br/strongstrongBenefits Perksbr/strongulli100% remote /liliGreat work environment with a young, international team of talented people to work with! /liliPossibility to receive in advance part of your salary by Payflow /lili40% discount on all Fever events and experiences /liliHealth and dental insurance /liliGympass Membershipbr/li /ulThank you for considering joining Fever. We cannot wait to learn more about you!brIf you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunchbrFever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity,



religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply!brIf you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.brIf you want to know more about how Fever processes your personal data, click here Fever - Candidate Privacy Notice /ph3Seniority level /h3ullih3Seniority level /h3Entry level /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Other /lilih3Industries /h3Software Development /li /ulpReferrals increase your chances of interviewing at Fever by 2x /ppGet notified about new Customer Service Representative jobs in strongSpain /strong. /ppMadrid, Community of Madrid, Spain 5 days ago /ppPalma, Balearic Islands, Spain 1 week ago /ph3Customer Service Agent - (Disability Certificate 33 required) /h3pMadrid, Community of Madrid, Spain 3 weeks ago /ph3Customer Care Specialist - Spanish Speaker /h3h3(native French) Customer Support Consultant, emails/chats (remote) /h3h3(native French) Customer Support Consultant, emails/chats (remote) /h3h3Spanish Speaking Jobs In Greece - Fully Paid Relocation Package /h3h3AGENTE DE ATENCIÓN AL CLIENTE NATIVO CHECO/ ESLOVACO (SECTOR MODA) /h3pMadrid, Community of Madrid, Spain 2 days ago /ph3(native French) Customer Support Consultant, emails/chats (remote) /h3h3German Speaking - Bank Customer Service in Malta - Sales Exp. Required /h3h3Customer Service Representative (French- speaking) - On-site - Sport Clothing Industry AM03 /h3h3Temporary Hurricane Contact Center Representative /h3h3Customer Service Representative (Norwegian - speaking) - On-site - Sport Clothing Industry AM03 /h3h3Customer Service Representative (German- speaking) - On-site - Sport Clothing Industry AM03 /h3h3Italian Customer Client Support in Sunny Greece - Fully Paid Relocation /h3h3Support Specialist (Complaints) - French/Greek /h3h3Temporary Hurricane Contact Center Representative /h3pWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p #J-18808-Ljbffr

📌 Customer Service Agent: Catalan - Morning Shift (España)
🏢 Fever
📍 España