As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the Inter Continental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. What's the Job? As the Head of Groups & Events, you will lead a high-performing commercial team responsible for one of the hotel's largest revenue streams. From defining strategy and maximizing conversion to ensuring flawless event delivery, you will oversee the entire Groups & Events journey while inspiring your teams to deliver exceptional results and unforgettable client experiences. Reporting directly to the Director of Commercial, you will play a key role in achieving the hotel's commercial objectives. Your Day-to-Day Lead and inspire the Groups Sales and Events teams to achieve departmental goals and deliver exceptional service. Execute the hotel's Groups & Events strategy in collaboration with the Director of Commercial and Revenue Management. Monitor group enquiries, conversion, and pricing strategies to maximize revenue opportunities. Support complex negotiations, escalated client requests, and high-value group business. Oversee the seamless handover of confirmed groups from Sales to Events, ensuring flawless execution. Review Banquet Event Orders (BEOs) and provide guidance to ensure operational excellence. Analyze market trends,



competitor activity, and lost business to identify new opportunities and improve performance. Maintain and update department guidelines, catering pricing, and sales systems, including Delphi and Cvent. Build strong relationships with key clients and regularly engage with in-house groups to ensure satisfaction and repeat business. Coach, develop, and support your teams through performance management, training, and continuous professional development. What We Need From You Bachelor's degree or equivalent in Hospitality Management, Business Administration, Sales, or a related field. Minimum 8 years of progressive experience in luxury hospitality, including significant leadership experience overseeing Groups & Events operations and commercial strategy. Proven ability to lead, coach, and develop high-performing teams. Excellent negotiation, communication, and stakeholder management skills. Strong analytical skills with the ability to interpret market trends and business performance. Experience working with Delphi and Cvent is highly preferred. Fluent in English and Spanish;
additional languages are an advantage. Highly organized, proactive, and able to perform under pressure in a fast-paced environment. What to Expect From Us Competitive salary and benefits. Discounted international room rates for you and your family. Employee recognition programs and career development opportunities. Access to IHG's general learning platform and training programs. Complimentary meals while on duty. Uniform and laundry service. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized, and respected – wherever they are in the world. Want to be part of the journey? #J-18808-Ljbffr

📌 Head Of Groups & Events (Barcelona)
🏢 Intercontinental Barcelona
📍 Barcelona