As Virtuagym keeps on growing, we are now looking for a new face to complement our Customer Success team in EMEA based in Spain. As a Customer Service Consultant for the DACH and international markets, you will be responsible for creating excellent customer experiences and elevating our client success endeavours to new heights. Will you join us in our quest to create a healthier and happier world?
We're a passionate, driven team with a strong focus on growth and delivering outstanding results. At Virtuagym, we cultivate a high-performance culture built on dedication, ownership and driving excellence. If you're a self-starter who embraces challenges, thrives in a fast-paced, dynamic environment and keeps going where others might stop, this could be the perfect role for you! In return, you’ll join a team where you can grow, develop, and truly unlock your full potential.
Our head office is situated in the center of Amsterdam and while we foster getting together to exchange ideas and energy, we are a remote-friendly company.



This is a full time and remote position from Spain where you will be working for our general teams.
What the Customer Service Consultant DACH & International role looks like
As a Customer Service Consultant for the Dach & International markets, you will mainly focus on supporting German, and English-speaking European customers. You will be at the forefront of ensuring our client's long-term satisfaction and success. Your primary responsibility involves providing exceptional support, cultivating relationships, and driving growth within our diverse client base. Join us in our mission to create a healthier and happier world.
Some of your key tasks
Investigate and resolve system issues collaboratively with the product department;
Deliver efficient and effective customer support via email and phone channels;
Build and nurture customer relationships to enhance retention and loyalty;
Offer creative solutions, handle objections, and de-escalate challenging client situations;
Address churn risks,cancellations, and

📌 Customer Service Consultant (German Speaker) (Bilbao)
🏢 Virtuagym
📍 Bilbao