ph3Overview /h3p Global SaaS Scale-up | $28M Series B Investment /pp Barcelona | Hybrid, 4 days in-office (Aticco Urquinaona, Rda. de Sant Pere, 52, Eixample, 08010) /ppstrongAbout CloudTalk /strong /ppPowered by a January 2024 strong$28 million Series B investment /strong from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's strongAI-powered business communication platform /strong helps strong4,000+ sales and support teams /strong make customer experience the greatest competitive advantage for driving more revenue. CloudTalk works seamlessly for businesses of all sizes, from scale-ups like strongDeel /strong to big players like strongNokia /strong, strongGlovo /strong and strongRevolut /strong. Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place. CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations. /ppstrongA challenge ahead: /strong CloudTalk's Finance Team is growing, and we're looking for a Deal Desk Manager to architect and own the deal-execution process. This is a founding role within the function. We need a senior professional who has the experience to build the Deal Desk from scratch and the "roll-up-your-sleeves" attitude to manage the day-to-day operations. You will be the critical bridge between Sales, RevOps, and Finance, ensuring our growth is backed by operational excellence and clean data. /ph3Responsibilities /h3ulliBuild the Blueprint - You will define the workflows, approval matrices, and "rules of engagement" for how deals are structured and closed /liliGuard Revenue Integrity - You'll ensure that every contract signed is commercially sound, properly documented, and ready for seamless billing /liliDrive System Order - You will be the primary person responsible for ensuring our CRM and Billing data is 100% accurate,



eliminating the "fix it later" culture /li /ulh3What you'll work on /h3ulliFunction Architecture: Design and implement the end-to-end Deal Desk framework, including the "Quote-to-Cash" workflow and deal approval levels /liliBilling Ownership: Take a hands-on lead in setting up billing for complex or non-standard deals, ensuring 100% accuracy between the signed contract and our financial systems /liliBilling System Optimization: Proactively identify billing bottlenecks and operational inefficiencies; lead the design and implementation of system and process improvements to ensure a scalable, automated, and error-free billing engine /liliDeal Governance: Act as the final "Quality Gate" for all deals. For smaller deals, you will review and approve; for larger deals, you will actively help structure them /liliContracting Pricing: Review and approve all amendments to pricing and contract terms, ensuring they align with CloudTalk's financial guidelines and legal requirements /liliSystem Integrity: Clean up and maintain the "source of truth" in our systems. You will ensure that errors are caught and corrected before a deal is closed, not after /liliSales Enablement: Educate the Sales team on deal structuring best practices to improve the quality of submissions and reduce friction during the closing process /liliCross-functional Liaison: Work closely with Finance (for billing), RevOps (for systems), and Sales (for velocity) to resolve roadblocks /li /ulh3What we are looking for /h3ulliThe "Builder" Experience: 5+ years of experience in Deal Desk or Sales Operations.



We value candidates who have helped a company transition from "manual/messy" to "structured/scalable." /liliOperational Rigor: You have a low tolerance for "messy" data. You are someone who enjoys bringing order to chaos and making sure every field in the CRM is exactly where it should be /liliSaaS Expertise: Deep understanding of SaaS commercial terms, subscription billing models, and common pitfalls in software contracting /liliAssertive Partnering: You can hold your ground with Sales teams to ensure quality, while still being a "problem solver" who helps them get deals across the finish line /liliTechnical Proficiency: Strong experience with CRM systems and an understanding of how they talk to billing/accounting software /liliProactive Personality: You don't wait for a manual; you write it. You are eager to improve our reporting and planning maturity by ensuring the data going in is perfect. /li /ulh3Why you will love to be a CloudTalker /h3pstrongGrowth: /strong 1-1 Coaching sessions with our resident communications advisor /ppstrongFlexibility: /strong Unlimited Paid Time Off, Volunteering Days, Adaptable working hours, Home office budget, MacBook for work /ppstrongWell-being: /strong Recharge Fridays once per quarter, Fitness Allowance /ppstrongConnectedness: /strong Referral bonuses, Virtual physical team buildings, Company merchandise /ph3What to expect from the hiring process /h3ulliInterview with our Talent Acquisition Team /liliInterview with our Finance Leader /liliInterview with RevOps and Sales Leader /liliCulture Bar Raiser Call and Offer /li /ulpemBy submitting your application, you acknowledge that Cloudtalk will process your personal data based on Cloudtalk's legitimate interest in finding the most suitable candidate and a pre-contractual relationship with you. For more information on how Cloudtalk processes your personal data, please refer to our Privacy Notice. /em /p /p #J-18808-Ljbffr

📌 Deal Desk Manager (Barcelona)
🏢 CloudTalk
📍 Barcelona