ph3Responsibilities /h3 ul liLead, coach, and develop the Technical Customer Support team, fostering a high-performance and customer-focused culture /li liAct as the highest technical escalation point, ensuring fast and effective resolution of complex cases across the full product portfolio /li liOversee end-to-end technical support operations, including diagnostics, troubleshooting, and structured case management /li liGovern warranty and recall processes, ensuring compliance, cost control, and timely execution across the service network /li liDrive network excellence by building technical capability, delivering training, and improving KPIs, tools, and support processes in collaboration with cross-functional teams /li /ul h3Qualifications /h3 ul liDegree in Mechanical, Electrical, or Industrial Engineering, or a related technical field (postgraduate degree is a plus) /li li10+ years of experience in technical service, aftersales, or customer support within industrial equipment, machinery,



or automotive sectors /li liExperience in leading and developing high-performing technical teams with proven track record of delivering results (strong leadership capabilities are mandatory) /li liDeep expertise in diagnostics, troubleshooting, and managing complex technical cases, ideally within a service network environment /li liExperience working with multiple stakeholders and driving cross-functional collaboration. Fluent in Spanish and English, both written and spoken, Portuguese is a plus /li /ul h3WE OFFER /h3 ul liA strategic and hands‑on role within a dynamic HR team focused on learning, collaboration, and continuous development /li liThe opportunity to grow professionally in a leading company that values innovation, sustainability, and excellence /li liActive involvement in local, regional, and general HR initiatives within a multicultural and international environment /li liA competitive salary package tailored to your experience, along with medical insurance and other attractive benefits /li liAccess to the “Inspiring Benefits” platform, offering exclusive discounts and perks to support your well‑being and lifestyle /li /ul /p #J-18808-Ljbffr

📌 Head of Technical Customer Support (f/m/d) (Madrid)
🏢 PALFINGER
📍 Madrid