ph3Company Description /h3 pFairmont La Hacienda will offer guests one of the most exclusive resorts in southern Spain. /p pSituated on the San Roque coast, in a unique and privileged enclave near Sotogrande, it features a luxurious 5-star hotel and branded residences, showcasing breathtaking sea views. /p pGuests at Fairmont La Hacienda will indulge in a luxury resort experience with access to pools, a spa, fitness facilities, a grand ballroom, and adaptable meeting spaces. /p pSurrounded by two of southern Europe's most renowned golf courses, the hotel provides an exclusive retreat for golf enthusiasts, beach lovers, and discerning travelers. /p h3Job Description /h3 pAs a Front Office Agent at Fairmont La Hacienda, you will be the distinguished first point of contact for our valued guests. Your responsibilities include managing reservations, warmly welcoming guests, and ensuring a seamless experience from the time they check‑in until they check‑out. You will provide detailed information about our exquisite amenities and services, handle guest inquiries with grace, and address any concerns promptly. Your role is crucial in maintaining the hotel's impeccable standards and enhancing our guests' overall experience, ensuring they feel pampered and valued throughout their stay. /p h3Responsibilities /h3 ul liGreet and welcome guests with warmth and professionalism using the Guest’s name whenever possible. /li liResolve guest complaints and concerns with a solution that is tailored to the guests and is solved in a timely manner.



/li liDemonstrate that all Front Office Standard Operating Policies and Procedures are performed in all interactions. /li liManage reservations, ensuring accurate check-in and check-out procedures. /li liProvide detailed information about hotel amenities and services. /li liHandle guest inquiries and resolve any issues promptly. /li liPromote and upsell hotel services, packages, and loyalty programs. /li liMaintain a perpetual presence on the Reception Desk throughout the hours of the shift. /li liCoordinate with other departments to ensure seamless guest experiences. /li liMaintain the reception area, ensuring it is clean and organized. /li liHandle billing and payment processes accurately. /li liAssist with special requests and arrangements for guests. /li liEnsure guest privacy and confidentiality at all times. /li liConduct regular training and meetings with the reception team. /li liMonitor and manage office supplies and equipment. /li liAddress any maintenance or repair needs promptly. /li liMaintain a positive and professional demeanor at all times. /li liEnsure compliance with hotel policies and procedures. /li /ul h3Qualifications /h3 ul liStrong communication skills, both verbal and written. /li liDynamic can‑do attitude. /li liStrong analytical skills and attention to detail.



/li liPresents a professional and polished appearance. /li liEffectively deal with guests and other team members. /li liPossessing the trait of being organized and capable of multi‑tasking. /li liAbility to complete work within given deadlines. /li liMaintain confidentiality of proprietary information and protect company assets. /li liAvailable to work on shifts, including weekends. /li liPost‑secondary education in Hospitality or equivalent is a plus. /li liStrong team player. /li liHighly organized, results‑oriented, and able to work well under pressure. /li liCreative and driven: possess a creative mindset with a desire to learn and grow. /li liTech‑savvy: proficient in Microsoft Windows applications and Opera PMS. /li /ul h3Physical Demands /h3 ul liThis position requires the ability to focus attention on guest needs, remaining calm and courteous. Occasional standing, walking and carrying luggage. /li liPerform other reasonable job duties as requested. /li /ul h3Required Education And Experience /h3 ul liPost‑secondary education in Travel and Tourism or equivalent is a plus. /li liMinimum 2 years of Front Office experience. /li /ul h3Benefits /h3 ul liCompetitive Salary and Benefits /li liDiscounted hotel rooms and food and beverage rates to employees at our sister properties around the globe. /li liWe provide learning programs through our Academies to promote growth and development so that you can perform at your full potential. /li liOpportunity to develop your talent and grow within your property and across the world! /li /ul /p #J-18808-Ljbffr

📌 Luxury Front Desk Agent: Guest Experience & Growth (Andalucía)
🏢 Fairmont Hotels & Resorts
📍 Andalucía