ph3IT Support Technician - Madrid (Hybrid, 3 days/week onsite) /h3 pJob at bemagine - Portugal /b /p pWe are looking for a hands‑on IT Support Technician based in bMadrid /b to provide high‑quality onsite and remote support for end‑user workplace technology. The idóneo candidate is proactive, service‑oriented, and comfortable working in a global IT environment. /p pContract model: Preferably bB2B /b /p h3Responsibilities /h3 ul liProvide hands‑on support for end‑user workplace technology, including laptops, thin clients, printers, mobile devices, and other peripherals. /li liPerform hardware‑related tasks such as cabling, device delivery, setup, imaging, replacements, and factory resets. /li liManage local IT stock and coordinate storage activities, ensuring accurate asset tracking and availability. /li liAct as the onsite “eyes and hands” for the technical/server room, supporting basic server and networking tasks under remote team guidance. /li liCollaborate with global AZ Tech teams to ensure smooth integration, proper incident escalation, and alignment with global standards. /li liSupport ad hoc IT needs, including initial troubleshooting and resolution of first‑level hardware or connectivity issues. /li liHandle user account creation and troubleshooting (O365, AD,



access permissions, etc.). /li liTravel occasionally to a secondary site for server room checks and hardware management. /li liAssist in IT‑related communication for changes, incidents, and updates. /li /ul h3Requirements /h3 ul liPrevious experience in IT Support, Service Desk, or Desktop Support roles (L1–L2). /li liStrong knowledge of Windows environments, hardware troubleshooting, and basic networking concepts. /li liAbility to perform physical tasks such as cabling, equipment installation, and hardware setup. /li liExperience with imaging tools and device lifecycle management. /li liGood understanding of Active Directory, Office 365, and user administration. /li liProactive, organized, and able to work independently while coordinating with global teams. /li liGood communication skills in English. /li liAvailability to work b3 days per week onsite /b in Madrid and occasionally travel to another local site. /li liPreferably able to work under bB2B contracting model /b. /li /ul h3Job Details /h3 ul liSeniority level: Associate /li liEmployment type: Contract /li liJob function: Information Technology /li liIndustries: Software Development /li /ul /p #J-18808-Ljbffr

📌 IT Support Technician - Madrid (Hybrid, 3 days/week onsite)
🏢 emagine - Portugal
📍 Madrid