ppWith over 25 years’ experience, plus the same enormous passion and ambition we had on day‑one, we’re trailblazers in the pet e-commerce industry. Our solutions make over 12 million customers genuinely happier – and that’s something we really care about. We work together to continually adapt; embracing change and the challenges it brings so that we can keep doing better. Join us and discover a place where your potential meets your passion for pets. That’s the power of plus. /p pAs the Delivery Experience Manager, you will: /p ul liOversee and improve the delivery service quality and customer experience, acting as an advocate for our customers. /li liManage relationships with Delivery Service Providers (DSPs), including contract management and strategic communication. /li liDevelop and implement long‑term country strategies and annual roadmaps to achieve best‑in‑class customer satisfaction. /li liMonitor customer satisfaction trends and set priorities accordingly. /li liCoordinate with cross‑functional teams to drive continuous improvement projects in the delivery experience. /li liScout for market innovations to drive superior and cost‑effective delivery solutions. /li liLead as an expert for relevant tools and processes within the Delivery Experience team. /li liAlign closely with the sales team to advance customer experience in local markets. /li /ul ul liGraduate degree or equivalent with sound experience in customer‑oriented logistics services /li liDemonstrated ability to manage projects and identify customer requirements /li liHigh analytical competence and advanced IT skills,



including MS Excel /li liProfound knowledge of Last Mile market and logistics /li liExcellent problem‑solving skills with a result‑oriented approach /li liFluent English communication skills; additional European language is a plus /li liWillingness to travel /li /ul pHeadquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together – so you’ll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you’ll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There’s an option to work for 20 days abroad in approved countries too. /p pAdd to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you’ll begin to get a sense of what sets us apart. bFind out more about the specific benefits at your local office in our blog posts. /b /p pbA note on compensation: /b We believe in being transparent about salary ranges. The range shown reflects the full scope that the role can grow into over time, depending on experience, skills, and impact. Most offers are positioned around the midpoint of the range, ensuring a fair and consistent approach across our teams. /p pAt zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all. /p /p #J-18808-Ljbffr

📌 Delivery Experience Manager (All Genders) (Madrid)
🏢 zooplus
📍 Madrid