ppDescripción del trabajo Description: In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. /ph3What you will do in this role /h3ulliTake incoming customer contacts (via telephone, email, chat other automated alerts) and solve users’ demands /liliLog call details onto call management systems and provide response and resolution within SLA /liliMaintain service and product knowledge and expertise associated with applications specific to individual customers /liliEnsure contractual SLA is maintained /liliProvide cover for other Agents in their absence, either within the same team or across teams /liliUnderstand and comply with administrative duties including holiday, sickness and overtime /liliWork on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction /li /ulh3Requirements /h3ulliAre proficient or bilingual in Norwegian and are fluent in English /lili1+ year working CS experience is required, automotive industry experience is plus.



/liliDriving electric vehicles or having working experience in electric vehicles is preferred /liliWorking knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration required. /liliGood disposition to work in a customer service environment /liliCustomer care skills – ability to listen to and understand the customers’ need /liliAbility to take ownership of, and progress calls to resolution or to escalat call to resolution /liliA minimum of 6 months commitment is required for this role. /li /ulh3Offer: What’s in it for you /h3ulliSalary 21.700 euros gross/year + up to 2.000 euros gross/year in bonus /liliFull-time 39 hours/week: Monday to Friday 09:00-18:00 / 08:00-17:00 rotative /liliPermanent contract /liliCentral location in Malaga /liliFull paid training on the company and the project you'll be working on /liliCareer development programs and specialized courses /li /ul /p #J-18808-Ljbffr

📌 Customer Service Representative (Norwegian) - On-Site - Xm01 (Málaga)
🏢 Concentrix Spain
📍 Málaga