Dutch-speaking Agent Location: TP Athens – Piraeus –
PPP2 Key Information Work Model: Remote Schedule: Monday to Friday,
with occasional weekend shifts Working Hours: Rotating shifts,
00:00-23:00 Relocation: Relocation support provided About the
Location While our client, Daimler Truck, has a significant
operational presence in Athens, Greece, this role offers the
flexibility of remote work, allowing you to contribute from your
preferred location. About the Position Are you a problem-solver
with a passion for helping others? We're looking for a dedicated
Dutch-speaking Customer Expert to join the Daimler Truck team. In
this vital role, you'll be the first point of contact for truck
drivers and customers, providing essential roadside assistance and
comprehensive customer service. You'll handle a variety of
inquiries, from urgent breakdown support to general product and
service questions, ensuring a smooth and efficient resolution for
every customer. This is a dynamic role where your quick thinking
and empathetic approach will make a real difference. Additional
Information This is an 8-month contract opportunity, offering
valuable experience with a global automotive leader. Boost your
earnings with a productivity bonus of up to 100 EUR per month,
based on your target achievements. Be prepared for seasonal peaks,
especially during winter, when your assistance will be most
crucial. Your performance will be supported by clear KPIs,
including SLA, ABR, Dispatch time, AHT, CS case Processing time,
and QA score, ensuring you have the tools to succeed. Benefit from




monthly 3-hour training sessions to continuously develop your
skills and knowledge. Please note: While this role is primarily
remote, candidates based in Athens will follow a hybrid model,
including 2 weeks of on-site nesting and occasional client visits,
audits, or workshops (4-5 days every 2-3 months). Requirements
Native or C1 level proficiency in Dutch, ensuring seamless
communication with our customers. B2 level proficiency in English,
essential for training, CRM system navigation, and handling
escalations. While no prior experience is strictly required,
previous experience in a call center, mail handling, or roadside
assistance is a significant advantage. Familiarity with knowledge
systems and information research will help you excel. Strong PC
knowledge, including MS Office, to efficiently manage tasks. A
typing speed of at least 25 words per minute with 85% accuracy. A
basic understanding of vehicle roadside assistance procedures.
Responsibilities Act as the primary point of contact for incoming
calls and emails related to truck breakdowns, providing calm and
effective support. Accurately create and manage cases within the
CRM system, verifying customer,



vehicle, and location details.
Analyze breakdown situations and efficiently dispatch the
appropriate assistance, coordinating with dealers, technicians, or
third-party providers. Handle a diverse range of customer inquiries
and complaints across multiple channels, from product information
to service appointments and repair issues. Ensure high levels of
customer satisfaction by delivering professional, timely, and
empathetic service. Utilize various internal tools and systems to
document interactions and resolve customer issues effectively.
About Cross Border Talents Apply now and join us across borders.
Powered by Cross Border Talents At Cross Border Talents, we are a
fully remote, global recruitment agency dedicated to connecting
exceptional talent with meaningful opportunities worldwide. With
over 300 recruiters across 50+ countries, we specialize in
permanent placements for high-impact roles in engineering, ICT, AI,
IT, digital, and multilingual customer support. For more than a
decade, we've empowered recruiters to thrive remotely, building
human-centered, purpose-driven partnerships rooted in trust,
empathy, and results. Recognized with three European Commission SME
Instrument Seals of Excellence, we successfully place over 3,000
candidates each quarter with clients across all continents,
delivering customized, high-quality recruitment solutions while
championing cross- border careers and diversity in the general
workforce.

📌 Dutch Customer Care rep - Athens (Madrid)
🏢 CB Talents
📍 Madrid