p strong We’re Hiring: Customer Service Agent - German Speaker /strong /p p At strong Netzon Group /strong , we’re growing fast—and we’re looking for a Team Leader to join our International Team in Barcelona for our Travelodge Campaign. /p p strong About the Role /strong /p p As a Team Leader, you will be leading, motivating, and developing a high-performing team to consistently deliver exceptional customer service while achieving operational, quality, and commercial objectives. /p p✅strong Key Responsibilities /strong /pulli Lead, motivate and inspire a high-performing team to consistently achieve operational and commercial objectives. /lili Drive sales performance by coaching advisors to identify customer needs and maximise sales opportunities while maintaining service excellence. /lili Train, coach, mentor and develop team to deliver an excellent quality of service, achieve targets, and meet agreed productivity. /lili Effectively manage workforce planning by monitoring attendance, schedule adherence, absenteeism, lateness and staffing requirements to ensure service levels are consistently achieved. /lili Support recruitment activities, including interviewing, onboarding and mentoring new employees where required. /lili Act as a role model by demonstrating professionalism,



integrity and the organisation's values in all interactions. /li /ul pstrong What We’re Looking For /strong /pulli Excellent verbal and written communication skills in English and Spanish. /lili Proven leadership and people management skills. /lili Strong coaching and performance management abilities. /lili Excellent organisational and time management skills. /lili Ability to analyse performance data and make informed decisions. /lili Strong problem-solving and decision-making skills. /lili Ability to work under pressure and to meet challenging targets. /li /ul pstrong What We Offer /strong /pulli Start Date: ASAP. /lili Part-Time: 39 hours per week /lili Working Hours: Monday to Sunday Rotative schedule between 9AM and 8PM /lili Competitive base salary. /lili Working Model: Hybrid - 6 days per month in the office. /lili Training: Full-Time Training for 1 week. Office Based. /lili Office Location: Barcelona (Eixample). /li /ul pstrong Why Join Netzon Group? /strong /pp Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping integral brands deliver outstanding customer experiences worldwide. /p p strong Start your career with us—apply now and become part of our growing team! /strong /p

📌 Team Leader - Contact Centre (Barcelona)
🏢 Netzon Group
📍 Barcelona