ph3Norwegian Speaking Solutions Consultant /h3h3About Mercier Consultancy Group /h3pMercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a strong track record of connecting exceptional multilingual talent with world-class employers across the continent. We specialise in placing professionals in high-impact customer support services roles where language skills and people-first thinking make a genuine difference. At Mercier Consultancy Group, we don't just find you a job - we build careers, support relocations, and invest in the long-term success of every candidate we represent. /ph3Job Overview /h3pMercier Consultancy Group is actively seeking a talented and motivated Norwegian Speaking Solutions Consultant to join a thriving customer support services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for fluent or native Norwegian speakers who are passionate about delivering exceptional customer experiences and are ready to take their career in customer support services to the next level on an international stage. If you have been searching for Norwegian-speaking jobs that combine professional growth, an attractive compensation package, and the excitement of living abroad, this Norwegian Speaking Solutions Consultant position in Bulgaria is your perfect next step. /ph3Key Responsibilities /h3ulliServe as the primary point of contact for Norwegian-speaking customers, delivering prompt, accurate, and professional support via phone, email, and live chat channels /liliDiagnose and resolve customer queries, complaints, and technical or service-related issues efficiently, ensuring a high level of first-contact resolution within the customer support services environment /liliAccurately document all customer interactions, cases, and resolutions in the CRM system,



maintaining detailed and up-to-date records in line with company quality standards /liliIdentify trends in customer feedback and elevate recurring issues to team leaders or relevant departments to drive continuous service improvement /liliCollaborate closely with cross-functional teams including technical support, billing, and account management to deliver seamless end-to-end customer solutions /liliProactively communicate product updates, policy changes, and service information to Norwegian-speaking customers in a clear and engaging manner /liliConsistently meet and exceed individual KPIs and team targets related to customer satisfaction (CSAT), response times, and quality assurance benchmarks /liliContribute positively to team culture by sharing best practices, supporting new colleagues during onboarding, and participating in ongoing training initiatives /li /ulh3Requirements /h3ulliNative or fluent Norwegian language skills, both spoken and written, are essential for this role - this is a strict and non-negotiable requirement /liliA valid EU passport is mandatory for eligibility to work on-site in Sofia, Bulgaria /liliA solid working knowledge of English (written and spoken) to communicate effectively within a diverse, international team environment /liliPrior experience in customer support services, customer care, helpdesk, or a client-facing role is highly desirable, though motivated candidates with strong communication skills and a service-oriented mindset are warmly encouraged to apply /liliExcellent interpersonal and problem-solving skills, with a genuine commitment to delivering outstanding customer experiences in every interaction /liliProficiency in using digital tools, CRM platforms, and standard office software, with the ability to learn new systems quickly and confidently /li /ulh3Benefits /h3h3What We Offer /h3ulliCompetitive Monthly Salary,



benchmarked to reflect your skills and experience within the customer support services sector /liliFully Paid Training programme to ensure you are fully equipped and confident from day one /liliComprehensive Private Health Insurance for your peace of mind /liliFully Paid Relocation Package - including return flight, airport transfer, and hotel accommodation upon arrival in Sofia, Bulgaria /liliMonthly Performance Bonus to reward your hard work and dedication /lili€1,500 Signing Bonus (one-time payment) exclusively for new hires joining Mercier Consultancy Group /liliA vibrant, multicultural working environment with genuine opportunities for career advancement and professional development /liliAnd Much More - including team events, employee recognition programmes, and ongoing support from our dedicated relocation team /li /ulh3Life in Bulgaria /h3pRelocating to Bulgaria means embracing one of Europe's most captivating and affordable destinations, where rich history, stunning natural landscapes, and a warm Mediterranean-influenced culture come together in truly impressive fashion. Sofia, the dynamic capital of Bulgaria, is a modern, well-connected city that offers an outstanding quality of life - from its charming old town and vibrant café culture to its world-class restaurants and thriving arts scene. Bulgaria enjoys an excellent climate with warm summers, crisp winters, and breathtaking mountain and Black Sea coast scenery within easy reach, making every weekend an opportunity for a new adventure. /ppThe cost of living in Bulgaria is among the most competitive in the European Union, meaning your salary goes significantly further here than in many Western European countries - giving you the freedom to explore, save, and truly thrive. Bulgaria's welcoming and hospitable culture makes it an especially rewarding destination for international professionals, with a growing expat community that ensures you will always feel at home. Whether you are sampling the incredible local cuisine, exploring the ancient monasteries and UNESCO heritage sites, or simply enjoying the cosmopolitan energy of Sofia, a career and a life in Bulgaria is an experience that will enrich you both professionally and personally. /p /p #J-18808-Ljbffr

📌 Norwegian Speaking Solutions Consultant - Work In Sofia, Bulgaria (Málaga)
🏢 Mercier Consultancy MD
📍 Málaga