ph3About the opportunity /h3 pAs part of the Banking Operations group be the operational anchor for claims handling one of N26’s strategically critical markets: Germany. You will be responsible for delivery across all operational end-to-end claims processes, ensuring regulatory and compliance standards are met, and driving continuous improvements that materially improve customer outcomes and lower operational risk. This is a hands‑on functional role: you will own the operational agenda for complex and edge‑case workstreams in close partnership with stakeholders such as Product, Legal and our Customer Service and Experience teams. /p h3In this role, you will /h3 ul liOwn end-to-end Claims processes and governance: compliance, risk controls, audit readiness and up-to-date internal documentation /li liPartake in defining and tracking team KPIs / OKRs with team leadership to measure operational readiness, quality and performance /li liOversee handling of complex cases (insolvency, legal requests, edge cases), ensuring correct escalation, remediation and compliance with applicable law and internal policy /li liManage relationships with outsourcing partners and external service providers; including design and deliver training, coach partners on complex case handling /li liPartner cross-functionally to identify, design and implement process changes that improve customer experience and reduce risk /li liLead incident analysis and root‑cause investigations; propose and drive actionable, measurable workarounds and long‑term fixes /li liMaintain and continuously improve internal documentation to minimise audit findings and operational friction /li liCoach and develop team members by providing clear feedback,



career direction and ensure the team operates within agreed decision boundaries /li liDrive standardisation and scale: identify opportunities to streamline workflows, automate repetitive tasks and raise overall service quality /li /ul h3What you need to be successful /h3 ul liProven experience in operations, service delivery or similar functions, with direct experience in handling complex operational cases /li liStrong track record in process governance, regulatory controls and audit readiness. Experience with outsourcing/vendor management is highly desirable /li liStructured, project-oriented way of working with the ability to manage multiple initiatives and deadlines concurrently. Project management experience is a plus /li liProfessional banking qualification or degree in Finance, Economics, Business Management, or a related field, or equivalent practical experience /li liExcellent analytical mindset with the ability to use data for prioritisation and decision making /li liDeep attention to detail while keeping a clear view of the broader operational and business context /li liFluent written and spoken German and English (German is essential for this role). Any other European language is a bonus /li liConfident stakeholder communicator with strong interpersonal skills and the ability to cooperate across functions /li /ul h3What we offer /h3 ul liA fair, transparent,



and confidential recruitment process /li liBe part of a high‑impact team shaping the future of digital banking /li liGain exposure to integral operations and regulatory frameworks /li liCollaborate with diverse teams in a dynamic, fast‑growing company /li liEnjoy a culture that values innovation, ownership, and continuous improvement /li liThe opportunity to positively impact your career journey as you continue to grow with us /li /ul h3What’s in it for you /h3 ul liAccelerate your career growth by joining one of Europe’s most talked‑about disruptors /li liEmployee benefits include discounts to fitness wellness memberships, language courses, public transportation and more. /li liA Premium N26 bank account. As well as subscriptions for friends and family members. /li liVarying vacation days depending on your location of work and duration of your internship. /li liA high degree of autonomy and access to cutting‑edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and backgrounds. /li /ul h3Equal opportunities for all /h3 pAt N26, we believe our strength lies in our people and the varied perspectives they bring. We strive to build diverse teams that drive innovation and business success. We actively seek talent from all backgrounds and welcome applications from all genders, cultures, sexual orientations, abilities, neurodiversities, and ages. /p pWe are committed to providing an excellent and accessible candidate experience. If you require any accommodations to make this process work for you, please let us know. We’re here to support you! /p /p #J-18808-Ljbffr

📌 Banking Operations - Claims Associate German market (Madrid)
🏢 N26
📍 Madrid