ppAt lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world /ph3Job Description /h3pWe are looking for customer service representatives to join our team of around 1,700 people worldwide to help us power up the traveller’s journey for millions of holidaymakers. If you are passionate about bhelping customers succeed /b and bskilled at providing clear and friendly support in both German/French and English /b, keep on reading, as you might be the perfect fit for this job. /ppThe job in brief: /ppbJob Title /b: Customer Service Representative – French and German Speakerbr/bLocation /b: Madridbr/bWorking model /b: Hybrid from Madrid, Remote from Spainbr/bTeam /b: You will join the Customer Service Team in the Post Sales departmentbr/bLevel /b: Professionalbr/bContract /b: Permanent, full time (36 h/week) /ppbWhat your impact will be /b /pulliYou will play a key role in creating a positive customer experience by handling inbound and outbound phone calls, emails, and live chats. /liliAs the primary point of contact, you will investigate, advise, and resolve both pre-sales and after-sales queries, ensuring efficient, single-contact resolution for our customer /li /ulh3Qualifications /h3pbYour expertise /b: /pulliStrong verbal and written communication skills in French or German and Spanish /liliAvailability to work rotating shifts, including weekends /liliAt least one year of experience in Customer Support services.



/liliThorough and meticulous with extreme attention to detail /liliProactive team player /liliWork to tight deadlines with a can-do attitude. /liliPrevious experience in the travel sector or similar /liliGDS knowledge is a plus /liliOriented business results /liliVersatility /li /ulh3Additional Information /h3pbPerks of working with us /b: /pulliAn inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities) /liliShorter working week (36h as full time) /liliPossibility to work remotely up to 8 weeks a year throughout the Spanish territory and within the EU /li /ulpbHow we learn together /b: /pulliAccess to e-learning platforms (e.g. Discovery) professional and managerial skills development training paths /li /ulpbOther perks /b: /pulli2 paid days off per year for volunteering purposes /liliOccasional social events to foster connections among colleagues /liliTravel industry discounts and flash exclusive staff fares /liliWe support our employees through life’s significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws. /li /ulpOur commitment to celebrate diversity and generate belonging: At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. /ppEligibility criteria: By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status. /p /p #J-18808-Ljbffr

📌 Customer Service Representative – German/French Speaker (Madrid)
🏢 Last Minute Group
📍 Madrid