ppAlpadia Language Schools by Kaplan International is a Swiss company with an international vision, dedicated to excellence in language teaching to enrich students’ futures. Inspired by our multilingual and multifaceted country, we create a unique student experience that promotes language development through immersion. /p pWith a presence in Switzerland, France, Germany, and England, we provide a vibrant environment that encourages connections, enhances the experience, and sparks imagination. Alpadia Language Schools offers year‑round courses for adults and summer camp programs for young learners. Each year, our schools welcome more than 6,000 students from around the world. /p h3Job Description /h3 pPassionate about travel, languages and helping people grow? We are currently looking for someone for our German markets, based in our HQ in Barcelona. In this role, every day feels global. As our Customer Care Specialist, you’ll guide students through their study‑abroad experiences. The main function is to organise languages courses abroad from the offer made by the sales offices to the return back home after the stay. Your job is literally helping others explore the world. /p h3Main tasks and responsibilities /h3 ul liProcessing enrolments using our internal CRM system /li liManaging customers’ files /li liAssisting customers before, during and after their stay /li liInvoicing bookings and ensuring receipt of payments from customers /li liCollecting invoices from Partner schools and validating payments /li liDealing with any special requests and complaints /li liProviding personalized advice to each customer,



including detailed information regarding every step of the language course, meeting the assigned deadline for each step /li liKeeping up with local and international news to be informed of any events happening in major touristic zones /li liKnowing the products and services offered by Alpadia perfectly /li liBeing versátil depending on the period, deadlines, workload and support in other Customer care markets and Alpadia departments /li liAssisting the manager in training /li liAssisting the department in reaching its objectives /li liAssisting with any special projects or various administrative tasks as assigned /li liOrganising and planning your own work /li liHandling customers' end of stay feedbacks and reviews /li liBeing able to redirect, up sell, cross sell to avoid changes and cancellations /li /ul h3Qualifications /h3 h3Skills Experience You’d Bring /h3 ul liYour German is at least a C2/C1 level and you have a very good command of English (B2); additional languages are a bonus. /li liComfortable managing high-volume communications and prioritizing tasks effectively. /li liProficient in Microsoft Office Suite. /li liExperience of language studies abroad is a plus. /li /ul h3What We Offer You /h3 ul liCreative, rewarding work where your impact is visible /li liJoin a talented, international team full of energy and expertise /li liDiscounts on Adeslas medical insurance /li liSalary: Gross salary + Ticket restaurant + bonus /li liPermanent Contract - full-time position. /li liHybrid position: 2 days FH /li liStart date: Asap /li /ul /p #J-18808-Ljbffr

📌 Customer Care Specialist | German speaker (Barcelona)
🏢 Alpadia Language Schools
📍 Barcelona