ph3Spanish Speaking Player Support Specialist /h3 h3About Mercier Consultancy Group /h3 pMercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting multilingual talent with leading organisations across diverse industries, including Gaming Esports, technology, finance, and customer experience. /p h3Job Overview /h3 pMercier Consultancy Group presents an outstanding opportunity for a Spanish Speaking Player Support Specialist in Sofia, Bulgaria. The role is central to the Gaming Esports industry, where you will serve as a trusted point of contact for Spanish‑speaking players, delivering exceptional support experiences that enhance player satisfaction and loyalty. /p h3Key Responsibilities /h3 ul liProvide timely, accurate, and empathetic support to Spanish‑speaking players via live chat, email, and ticketing systems, resolving in‑game issues, account queries, and technical problems efficiently. /li liAssist players with account management tasks including registration, login difficulties, payment and subscription issues, and account security concerns specific to gaming platforms. /li liInvestigate and escalate complex player complaints, bugs, or gameplay disputes to the appropriate technical or quality assurance teams within the Gaming Esports environment. /li liMaintain thorough, up‑to‑date knowledge of game titles, updates, patches, events, and promotions to deliver knowledgeable and contextually relevant support. /li liDocument all player interactions accurately within the CRM and support ticketing systems, ensuring proper logging and follow‑up for unresolved cases. /li liIdentify recurring player pain points and communicate feedback trends to team leads and product teams to contribute to continuous improvement of the player experience. /li liUphold and reinforce community guidelines and terms of service,



handling reports of inappropriate behaviour, cheating, or violations in accordance with company policy. /li liCollaborate closely with fellow Player Support Specialists and team leaders to meet and exceed individual and team KPIs, quality scores, and player satisfaction targets. /li /ul h3Requirements /h3 ul liNative or fluent Spanish language skills (both spoken and written) are essential. /li liValid EU passport or the legal right to live and work within the European Union (mandatory). /li liA genuine passion for gaming, esports, or the broader interactive entertainment industry is strongly preferred. /li liPrevious experience in customer support, player support, or a related service role is advantageous; motivated candidates from other backgrounds are welcome. /li liStrong written and verbal communication skills with a professional, patient, and solution‑focused approach to player interactions. /li liComfortable working in a fast‑paced, on‑site team environment in Sofia, Bulgaria, with the ability to manage multiple player queries simultaneously under pressure. /li liBasic technical literacy and the ability to quickly learn and navigate gaming platforms, support tools, and CRM systems. /li /ul h3Benefits /h3 ul liCompetitive Monthly Salary commensurate with experience and performance. /li liFully Paid Training to prepare you comprehensively for your role in the Gaming Esports support environment. /li liComprehensive Health Insurance coverage from day one. /li liFully Paid Relocation Package including return flight, airport transfer, and hotel accommodation to ensure a smooth transition to Bulgaria. /li liMonthly Performance Bonus rewarding your dedication, quality, and results. /li li€1,500 Signing Bonus (one‑time payment) exclusively for new hires joining Mercier Consultancy Group. /li liA dynamic, multicultural, and inclusive team environment within a globally recognised Gaming Esports company. /li /ul /p #J-18808-Ljbffr

📌 Spanish Speaking Player Support Specialist - Work In Sofia, Bulgaria (Málaga)
🏢 Mercier Consultancy MD
📍 Málaga