ppbLocation: /b Lisbon, Portugalbr/bProject: /b Spanish Travel Advisorbr/bEmployment Type: /b Full-time /p h3About the Role /h3 pWe are looking for a Customer Service Representative to join our team in Lisbon and support a leading Travel project. In this role, you will be responsible for delivering high-quality customer support, assisting passengers with inquiries, reservations, travel-related issues, and ensuring an excellent customer experience. /p h3Key Responsibilities /h3 ul liProvide professional customer support to airline passengers via designated communication channels. /li liAssist customers with flight reservations, booking modifications, cancellations, and general travel inquiries. /li liHandle customer complaints and resolve issues efficiently while maintaining a high level of service. /li liAccurately document customer interactions and follow internal procedures. /li liMaintain service quality standards and achieve individual and team performance objectives. /li liStay updated on airline policies, procedures, and promotions. /li /ul h3Requirements /h3 ul liExcellent communication and customer service skills. /li liAbility to work in a fast-paced environment and manage multiple tasks effectively. /li liProblem-solving mindset with strong attention to detail.
/li liFlexibility to work rotating schedules, including weekends and public holidays. /li liFluent Spanish and good communication skills in English. /li liValid Authorization to work in Portugal /li /ul h3Working Schedule /h3 ul liMonday to Sunday /li liWorking hours between b08:00 and 21:00 /b /li lib40 hours per week with2 rotating days off per week /b /li /ul h3Compensation Benefits /h3 ul liBase Salary: b€920 gross per month (paid over 14 months) /b /li liAttendance Bonus: b€25 per month (paid over 11 months) /b /li libMeal allowance: 7.63euros per day (167.86 per month= 7.63*22days) /b /li liFull-time employment contract /li liTraining and onboarding provided /li liOpportunity to work in an international and dynamic environment within the airline industry /li liRelocation package if applicable /li /ul h3Why Join Us? /h3 pThis is an excellent opportunity to develop your customer service career while working for a recognized airline brand. You will become part of a multicultural team, gain valuable industry experience, and contribute to delivering exceptional travel experiences to customers. /p /p #J-18808-Ljbffr