pulliProvide support for user requests, access issues, and incidents via ServiceNow, ensuring proper triage and escalation when needed. /liliLiaise with external IT teams and vendors to support implementation activities and issue resolution. /liliParticipate in policy management activities using Strata Cloud Manager, including reviews, approvals, and controlled updates. /liliSupport change management processes and assist in coordinating production releases and validations. /liliContribute to testing activities, design validation, and production readiness with relevant stakeholders. /liliMaintain and improve operational documentation, runbooks, and knowledge bases. /li /ulpWe are looking for a bSupport Engineer for Prisma Browser /b to support the implementation, operation, and ongoing optimization of Prisma Browser within a global enterprise environment. /ppIn this role, you will act as a technical SME for Prisma Browser-related topics, helping ensure secure and reliable access to corporate applications. You will collaborate closely with internal stakeholders, external IT teams, and vendors to support deployments, troubleshoot issues, and maintain service stability across the organization. /ph3TASKS /h3ulliSupport the implementation and operational management of Prisma Browser within the organization. /liliAct as a technical SME and main point of contact for Prisma Browser-related topics. /liliConfigure and maintain browser security settings in collaboration with other SMEs and security teams. /liliProvide support for user requests, access issues, and incidents via ServiceNow,



ensuring proper triage and escalation when needed. /liliLiaise with external IT teams and vendors to support implementation activities and issue resolution. /liliParticipate in policy management activities using Strata Cloud Manager, including reviews, approvals, and controlled updates. /liliSupport change management processes and assist in coordinating production releases and validations. /liliContribute to testing activities, design validation, and production readiness with relevant stakeholders. /liliMonitor service health, recurring issues, and operational performance of Prisma Browser services. /liliMaintain and improve operational documentation, runbooks, and knowledge bases. /liliSupport continuous improvement of secure access policies and browser security configurations. /li /ulh3MUST HAVE /h3ulli3–5+ years of experience in IT security, networking, endpoint management, or similar technical support roles. /liliHands-on experience with Palo Alto Prisma Access / Prisma Browser or similar secure enterprise browser / SASE solutions. /liliStrong understanding of networking fundamentals (HTTP/S, DNS, proxy, VPN, TLS inspection basics). /liliSolid knowledge of security concepts such as Zero Trust, Secure Web Gateway (SWG),



and Data Loss Prevention (DLP). /liliExperience using incident and request management tools such as ServiceNow. /liliBasic understanding of identity and access management (Azure AD / Entra ID, SSO, MFA). /liliExposure to endpoint management tools such as Microsoft Intune or similar /liliAbility to troubleshoot issues across endpoints, browsers, and cloud-delivered security services. /liliStrong communication, documentation, and organizational skills. /liliFluency in English is required. /li /ulh3NICE TO HAVE /h3ulliStrong analytical and problem-solving mindset. /liliExperience working in international and multicultural environments. /liliExperience collaborating with external IT teams, vendors, or third‑party service providers. /liliWillingness to learn and deepen knowledge in cloud security and Prisma ecosystem tools. /liliProactive attitude and strong ownership mindset. /liliAbility to prioritize incidents and manage multiple operational tasks effectively. /li /ulh3SCHEDULE /h3ulli08h/09h - 17h/18h from Monday to Friday (versátil) /lili4 days remote, 1 day of office work (Usually Tuesdays). /li /ulh3CONDITIONS /h3ulliSalary package based on your profile. /liliTicket restaurant included in-office hours. /liliFlexible compensation plan (free of income tax) where we provide you with medical insurance, public transport ticket and childcare check. /liliDiscounts in gym network. /liliTraining catalogue. /li /ulpOur goal is that you are well in every way! /p /p #J-18808-Ljbffr

📌 Prisma Browser Support Engineer | Pharma (Hybrid) (San Cugat del Vallés)
🏢 Ambit Iberia
📍 San Cugat del Vallés