ppbWe are Impress. We believe everyone deserves a smile they’ll love. /b /ppWe are the largest chain of ortho clinics with fully digital processes. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow‑up of all cases. /ppWe are looking for an enthusiastic bPatient Care Team Leader /b who will be an important part of a hard‑working, fast‑growing team. This is your opportunity to experience a #1 health‑tech scale‑up where both your work and your results are highly tangible and matter to the business. /ph3What we offer /h3ulliInternational team! You will work with people from all over the World, at our Barcelona headquarters in the Eixample district (Barcelona). /liliPart‑time schedule (30h/week, shifts from 03.00PM to 09.00PM). ? /liliWe are an inclusive company. /li /ulh3Responsibilities /h3ulliLead, coach, and develop a team of Patient Care Specialists. /liliMonitor and improve team performance through KPIs and feedback sessions. /liliEnsure high‑quality patient interactions across multiple communication channels. /liliOptimize workflows and processes to enhance efficiency.



/liliHandle escalations and provide solutions for complex patient cases. /liliCollaborate with other departments (Sales, Operations, Clinical teams) to ensure seamless patient care. /liliSupport hiring, onboarding, and training of new team members. /li /ulh3Requirements /h3ulli+2 years of experience leading a team in a similar position within Customer Service working in an international environment. /lilibFluent in English one other language /b(French, German, Italian, Dutch, etc.) /liliYou are recognized for your team spirit, your interpersonal and writing skills. /liliA proactive attitude and inclusive behaviour. /li /ulpThe position is b100% on-site /b, we're looking for someone who's based in Barcelona (or nearby to the city). /ppAt Impress we cultivate a culture of inclusion and diversity. We celebrate our employees' individual strengths, views, and experiences and we encourage all candidates to apply, without regard to race, color, religion, gender identity, sexual orientation, age, national origin, disability, or any other factor. /ppOur differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better results. /p /p #J-18808-Ljbffr

📌 Customer Service Team Leader - Part time (Barcelona)
🏢 Impress
📍 Barcelona