ph3Service Delivery Manager – PEGA ADM /h3pbEnglish Required | Hybrid (2 Days per Week from Madrid Office) /b /ppAre you a delivery leader passionate about driving operational excellence, managing high-performing teams, and delivering outstanding business outcomes? /ppAt Cognizant Spain, you'll join a collaborative and international environment where you'll lead strategic PEGA ADM services, drive innovation, and help shape the future of service delivery. /ph3Why choose us? /h3pbLEADERSHIP IMPACT /bbr/Take ownership of end-to-end PEGA ADM delivery, leading maintenance, enhancements, and platform evolution initiatives. /ppbTEAMWORK /bbr/Work alongside experienced professionals in a collaborative and supportive environment. /ppbINTERNATIONAL EXPOSURE /bbr/Partner with integral teams and stakeholders across different geographies. /ppbCAREER GROWTH /bbr/Develop your leadership, delivery, and PEGA expertise through challenging projects and continuous learning opportunities. /ph3Other benefits /h3ulliPermanent contract /liliRestaurant tickets /liliReferral program /liliCompetitive salary and benefits package /liliHybrid working model (2 days per week from the Madrid office) /li /ulh3What will make you successful in this position? /h3h3Mandatory /h3ulliExperience as a Service Delivery Manager, Engagement Manager, or similar leadership role within Application Development Maintenance services. /liliStrong experience managing end-to-end delivery, governance, stakeholder relationships, and service performance. /liliKnowledge of PEGA platforms and delivery models. /liliExperience managing delivery financials, resource planning,



staffing, and delivery optimization. /liliProven track record managing SLAs, KPIs, KRAs, and service quality. /liliStrong risk management, problem-solving, and decision-making skills. /liliExperience leading distributed teams in international environments. /liliExcellent communication and stakeholder management skills. /liliProfessional level of English. /li /ulh3Desirable /h3ulliPEGA certifications or previous PEGA delivery experience. /liliExperience implementing AI and GenAI-driven delivery improvements. /liliKnowledge of PEGA AI capabilities, including Next Best Action and predictive analytics. /liliExperience with Agile delivery methodologies and continuous improvement initiatives. /li /ulh3What will you do? /h3ulliOwn end-to-end PEGA ADM service delivery across maintenance, enhancement, and upgrade workstreams. /liliAct as the main point of accountability for delivery performance and stakeholder engagement. /liliManage program governance, financial performance, resource capacity, and delivery efficiency. /liliMonitor SLAs, KPIs, and service outcomes, ensuring operational excellence and service quality. /liliIdentify and mitigate delivery risks while driving continuous improvement. /liliDefine and evolve delivery operating models, frameworks, and best practices. /liliDrive adoption of AI, GenAI, automation, predictive analytics, and intelligent service management. /liliPrepare and present governance reports to senior stakeholders. /liliMentor and support teams, fostering knowledge growth and high performance. /li /ul /p #J-18808-Ljbffr

📌 Service Delivery Manager - Pega ADM (Madrid)
🏢 Cognizant
📍 Madrid