Job description

Centralize and manage the relationship with DACH customers across the full order-to-cash cycle, ensuring service excellence while resolving operational challenges efficiently.

What you'll get to do

- Act as the main point of contact for customers, ensuring smooth communication and quick resolution of queries.
- Manage orders through SAP, EDI and email, providing updates and handling incidents such as stock shortages.
- Oversee order and delivery processes, including order validation, release and follow‑up.
- Coordinate with logistics teams to manage delivery issues and delays.
- Ensure efficient transport planning and shipment follow‑up.
- Handle customer claims, including analysis and creation of credit/debit notes.
- Monitor and share performance KPIs with clients, identifying opportunities for improvement.





We'd love to meet you if you have

- 2+ years of experience in a similar customer operations / order management role.
- University degree.
- Fluent German (C1/C2), English and Spanish.
- Strong knowledge of OTC processes, SAP, and Excel.
- Excellent communication and stakeholder management.
- Team player with great interpersonal skills.
- Strong analytical mindset.
- Problem‑solving and solution‑oriented approach.
- Ability to manage pressure in a fast‑paced environment.

A few things you'll love about us

- An entrepreneurial, creative and welcoming work culture.
- Hybrid work policy.
- Employee discount on our products.

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📌 DACH Customer Care Executive Temporary (Barcelona)
🏢 Puig
📍 Barcelona