p At Las Palmas Airport, strong Royal Air Maroc /strong is seeking a strong Station Manager /strong to oversee and control all Ground Handling operations in accordance with agreed Handling contracts, Service Level Agreements (SLAs), and stringent safety requirements. You'll also be responsible for ensuring compliance with occupational health and safety standards on Royal Air Maroc sites under your supervision, in line with current procedures and the Health and Safety at Work program. /pbrInscríbase ágil, consulte la descripción completa desplazándose hacia abajo para conocer todos los requisitos de este puesto.brpbu Key Responsibilities : /u /b /pulli Supervise the services provided to RAM clients at all stages of the passenger journey, ensuring compliance with RAM quality standards. /lili Continuously monitor and control station handling processes, ensuring strict adherence to RAM quality, security, and safety standards /lili Oversee and control the performance of third-party assistance organizations /lili Coordinate passenger support in case of irregularities (transport, accommodation). /lili Represent Royal Air Maroc to local authorities and various stakeholders at the station. /lili Liaise with the Operations Control Center (OCC) and other operational entities (Hotline, HUB, etc.) /lili Report on station activity and escalate passenger complaints to relevant entities for resolution /lili Monitor the collection process for ancillary revenues (excess baggage, upgrades) at the station.



/lili Contribute to enhancing Royal Air Maroc’s brand image. /lili Drive team performance: Coach and motivate the Handler team to optimize operations and achieve service excellence for maximum customer satisfaction. /lili Ensure compliance with baggage SLAs, thereby optimizing dispute resolution and enhancing the customer experience. /lili Provide immediate incident reporting and activity updates /li /ulpbu Desired Profile : /u /b /pulli Education: Bachelor's degree (Bac+3) or higher in airport operations management, tourism, or any other relevant field providing experience in air transport. /lili Experience: You must have a minimum of 5 years of experience within an airline or with a handler in a role such as Duty Officer, Station Manager, Supervisor, or Station Coordinator. /li /ulpbu Key Skills : /u /b /pulli Strong leadership and excellent team management skills. /lili Operational mastery of airport processes and regulations (safety, security). /lili Strong customer service acumen and the ability to manage complex situations. /lili Proactivity and analytical thinking for decision-making under pressure. /lili Rigour and organization for operations optimization. /lili Technical Knowledge: Proficient in Load Control processes, aviation regulations, handling operations, and dangerous goods regulations. /lili Personal Qualities: Agile, dynamic, and a hands-on individual with natural leadership abilities. xsgfvud /lili Languages: Fluency in written and spoken English is mandatory for this position. /li /ul

📌 Chef d'escale_ Las Palmas (Alcobendas)
🏢 Royal Air Maroc
📍 Alcobendas