ph3bhaddock /b /h3 pAt bhaddock /b we’re building the first bPoint of Control (POC) /b SaaS for restaurants in Europe, the central place where restaurateurs run their entire business. /p pLast month we launched the bworld’s first AI Agent for restaurants /b, and it’s already reshaping how operators work day to day. /p pWe are the bmarket leader in Spain /b, and our vision is to bexpand across Europe /b and define the future of restaurant operations. /p pOver the last 12 months we’ve bdoubled ARPU /b, significantly breduced churn /b, and bincreased NDR /b and now we’re ready to operate at a different scale. /p h3bAbout the role /b /h3 pAs a bAccount Manager /b, you will play a key role in building and maintaining strong relationships with our customers, ensuring they get the most out of our software solution. You will work closely with our sales, product and support teams to provide an outstanding customer experience and help restaurants optimize their operations through our platform. /p h3bResponsibilities /b /h3 ul liCustomer Relationship Management: Act as the main point of contact for key accounts, understanding their needs and ensuring satisfaction. /li liMaximizing Product Value: Help restaurants fully leverage our software by providing training, best practices and strategic guidance. /li liProblem‑Solving Strategic Support: Collaborate with support and product teams to address issues, identify improvement areas and ensure a seamless experience. /li liAnalysis Reporting: Track customer performance, identify usage trends, provide strategic insights that support product improvement and customer success. /li liCustomer Retention Growth: Identify upsell and cross‑sell opportunities to help customers maximize the value of the platform and expand its use within their operations.



/li /ul h3bSkills Experience /b /h3 ul li4‑5 years of proven experience in account management and customer service, preferably in a SaaS or hospitality‑related company. /li liExcellent communication and negotiation skills, with the ability to build strong relationships and manage strategic customer interactions. /li liAnalytical and problem‑solving mindset, capable of identifying challenges, proposing solutions and enhancing the customer experience. /li liProficiency in CRM tools and digital platforms for customer management and data analysis. /li liPassion for the restaurant and tech industry, eager to provide value to customers and transform the way they operate. /li /ul h3bYou’ll stand out if you bring /b /h3 ul liPrevious experience working at a fast‑paced startup. /li liPrevious experience working in a SaaS product. /li liExperience working in the HORECA sector. /li /ul h3bBenefits for our team /b /h3 ul liCompetitive salary of 25k€‑35k€ gross per year OTE. /li liFlexible working hours and remote days when needed. /li liCoffee and weekly fruit. /li liPlayflow for adaptable payroll. /li liUrban Sports membership. /li liAlan private health insurance (partially covered). /li /ul h3bHow we work /b /h3 ul li3‑4 days on‑site in Barcelona. /li liFast‑paced, customer‑obsessed, high‑ownership culture. /li /ul h3bOur Process /b /h3 ol liInitial fit call (15–30 min) /li liInterview with the Hiring Manager and two CX team members (1 hour) /li liCulture Fit interview with Founders (1 hour) /li /ol pThe full process takes 2–3 weeks, and you’ll receive feedback within 3–5 days after each step. We believe in clear, transparent and respectful communication. Our goal is to have this position filled during Q1 2026. /p /p #J-18808-Ljbffr

📌 Account Manager CX [Barcelona - Native Spanish Speaker]
🏢 haddock
📍 Barcelona