Experteer Overview
As a strategic operations leader, you will shape the general, AI-enabled Customer Success function and drive value across markets. You will replace fragmented local practices with scalable, global ways of working while staying responsive to local realities. You’ll own data-driven initiatives, design AI-first use cases, and coordinate cross-functional programs with high visibility. This role offers real ownership, impact at scale, and the chance to build a data/AI-first CS organization from the ground up.

Compensaciones / Incentivos
• Design and help launch the global Customer Success function focused on insights, productivity, and best practices
• Define, test, and roll out AI-first CS use cases with prioritization and measurable adoption
• Lead data analytics and modelling with focus on Retention and Growth
• Manage data queries and data management topics using tools like Superset, Tableau; SQL; contribute to dashboards
• Apply machine learning techniques (prediction models, clustering, decision trees) and build financial/business models
• Support strategic projects across markets, scale experiments globally, and align with in-market stakeholders
• Act as TPM for initiatives, coordinating timelines, risks, and follow-ups
• Package insights for stakeholders and lead working sessions with teams




• Collaborate with data engineering and product/operations to improve live processes
• Communicate progress and directions to cross-functional stakeholders

Responsabilidades
• 3–5 years in strategy, operations, analytics, or project management
• Quantitative educational background (Data Science/Statistics/Math/CS/Finance) ideally
• Experience handling large data sets; editing/creating dashboards (Superset/Tableau)
• SQL and DBT experience; prior BI work with databases
• Desirable: Python modelling and data science knowledge (clustering, regression, decision trees, xgboost)
• Experience designing and implementing advanced analytics (data prep, feature engineering, model validation)
• Background in business analysis and forecasting; budgeting experience is a plus
• Interest in applying AI to Customer Success operations
• Proven collaboration with multicultural teams and strong communication
• Fluent in English; other languages (Spanish/Portuguese/Polish) are a plus
• Remote-first role; ideally based in Spain; eligibility to work in location

Requisitos principales
• Healthcare insurance
• Wellness programs
• Generous time off
• Local perks (varies by location)
• Career growth opportunities
• Remote work and flexible hours

📌 Global Strategy Analyst - Customer Success (Remote Friendly) (Barcelona)
🏢 Docplanner
📍 Barcelona