ppJob Requisition ID # 26WD /p pDo you have a customer-first mindset? Do you thrive in an environment of ongoing change? Are you motivated by developing customers and strengthening our customer success organization? If so, we are looking for someone who can deliver high-quality services and create outstanding experiences that drive customer success in the AECO business. /p pThis is an exciting opportunity to unequivocally influence our customers, and Autodesk's, success. /p h3Position Overview /h3 pHow can you contribute to our team and our organization? /p pReal Customer Success comes from the heart. You will be acting as the single point of contact for Autodesk and key customer stakeholders within our largest accounts in the Nordics. Our CSMs drive post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk's customers innovate more quickly and gain a competitive advantage in the marketplace. We serve a variety of clients in the AECO and MFG industry and experience from working with or in these areas is beneficial. /p ul liAccelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe /li liEstablishes measurable criteria for success and assists in building organizational alignment /li liDevelops and maintains a strategic customer success plan with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions /li liCollaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products services,



augmented with 3rd-party technology as required /li liBecomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise /li liCollaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed /li liCreates and coordinates account documentation including reports, proposals, business assessments and recommendations /li liDevelops and maintains close relationships with key management sponsors and decision makers within a select group of names accounts (from key users to CXO) /li liAccountable for post-sale account management and drives account adopt and scale strategy with wider account team members (Sales, Delivery, ISM, PDG) /li /ul h3Minimum Qualifications /h3 ul liMinimum 3+ years experience in a customer-facing role /li liYou have worked previously with large/complex Enterprise organizations /li liIndustry experience form AECO is beneficial /li liRelevant Bachelor's degree /li liFluent in German and English /li /ul h3Additional Skills /h3 ul liStrong empathy for customers AND passion for revenue and growth /li liYou want to help and serve our customers: They win, so you win /li liYou’re driven: No one needs to push you to excel; it's just who you are /li liEager to learn, adapt and perfect your work; you seek out help and put it to good use /li liAbility to manage influence through persuasion,



negotiation, and consensus building /li liDeep understanding of value drivers in recurring revenue business models /li liStrong financial acumen including analytical and process-oriented mindset /li liEnthusiastic and creative leader with the ability to inspire others /li liExcellent communication and presentation skills /li liBackground in post-sale and sales experience preferred /li /ul h3About Autodesk /h3 pWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. /p pWe take great pride in our culture here at Autodesk – it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. /p pWhen you’re an Autodesker, you can do meaningful work that helps build a better world-designed and made for all. Ready to shape the world and your future? Join us! /p h3Salary transparency /h3 pSalary is one part of Autodesk's competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package. /p h3Sales Careers /h3 pWorking in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: /p h3Belonging /h3 pWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: /p /p #J-18808-Ljbffr

📌 Senior Customer Success Manager (Barcelona)
🏢 Autodesk
📍 Barcelona