ppAs a bCustomer Operations Specialist /b, you will be at the heart of Avarda Bank’s customer experience, acting as the first point of contact for our Italian and Spanish customers across multiple digital and voice channels. You’ll play a critical role in delivering seamless support, resolving inquiries. Furthermore, you play a key role in analyzing customer financial information, making final credit decisions beyond automated scoring, and engaging with overdue customers to safeguard portfolio quality. /p h3Key Responsibilities /h3 pbCustomer Interaction Support /b /p ul lipHandle inbound calls, emails, and chat inquiries with professionalism and empathy, providing clear and accurate information regarding credit agreements, account status, and product features. /p /li lipProactively identify customer needs and offer tailored solutions, ensuring a frictionless experience across all touchpoints. /p /li /ul pbIssue Resolution Complaint Management /b /p ul li pInvestigate and resolve customer issues efficiently, escalating complex cases to second-line support or technical teams when necessary. /p pManage complaints with assertiveness and care, ensuring compliance with internal procedures and regulatory standards. /p /li /ul pbOperational Excellence /b /p ul lipMaintain up-to-date records of customer interactions in our CRM system, ensuring all written cases are handled within agreed SLAs. /p /li lipCollaborate with cross-functional teams (e.g., Risk, Compliance, Product)



to improve processes and enhance customer journeys. /p /li /ul pbReview the underwriting process /b /p ul lipEnsure accuracy, quality, and risk‑appropriate decision‑making in the underwriting process. /p /li lipAnalyse bank statements, credit bureau reports, income documentation, and other relevant materials. /p /li lipMake final credit decisions according to internal credit policy and risk appetite. /p /li /ul h3Qualifications Experience /h3 ul lipFluent bin Italian and Spanish /b(spoken and written) – this is essential. Comfortable using bEnglish /bin business contexts, meetings, and documentation /p /li lipProven experience in customer support, preferably within abfintech /b,bdigital bank /b, orbfinancial services call center /benvironment. /p /li lipKnowledge ofbcredit card products /b, consumer lending, and digital banking operations is preferable. /p /li lipStrong communication skills, both verbal and written, with the ability to adapt to different customer profiles. /p /li lipProactive and curious approach to learning and process optimization. /p /li lipAssertive and empathetic when handling sensitive customer cases or complaints. /p /li /ul h3What we offer /h3 ul lipPrivate health insurance focused on employee wellbeing. /p /li lipMeal vouchers and adaptable compensation plan. /p /li lipAn international, professional, and collaborative work environment. /p /li lipOffice perks such as snacks and regular company events. /p /li /ul /p #J-18808-Ljbffr

📌 Customer Operations Specialist - Italian Speaking (Málaga)
🏢 TF Bank
📍 Málaga