ppPicture this: short commutes, international colleagues, sunshine most of the year — and a role where you're actually learning how a general online business works behind the scenes. /p pFounded in 2008, our client is a major player in the international iGaming industry, operating multiple sportsbook and casino brands across global markets. With over 500 employees across seven locations, they combine scale with a people-focused culture. /p pThey don't aim for "good enough." They aim for best-in-class customer experience, and that's where you come in. /p h3The Role /h3 pThis isn't a copy-paste customer service job. You'll become an expert on the company's sportsbook and casino products and act as a one-stop contact point for players. /p pYou’ll handle daily communication via calls, live chat, and email, making sure players receive fast, clear, and professional support. No two days look the same, and that's part of what makes the role interesting. /p h3You will: /h3 ul liResolve customer queries across phone, chat, and email /li liTake ownership of complex cases and follow them through to resolution /li liWork directly with internal teams and external providers /li liApprove withdrawals and handle account-related processes /li liProcess KYC documentation and conduct enhanced due diligence when needed /li liRun daily security and transaction checks to protect the business /li liContribute to team KPIs and overall service levels /li liShare feedback to improve systems, FAQs, and internal processes /li liSupport management with ad hoc analysis of customer trends /li /ul h3Development Growth /h3 pOur client actively invests in employee development through an internal programme. You'll gain exposure to areas like: /p ul liEscalations /li liFraud Risk /li liCompliance /li liCommercial /li liProduct /li /ul pIt's designed to help you grow beyond your role and open doors internally, not just keep you in one position. /p h3Requirements /h3 ul liFluent Danish (written spoken) /li liComfortable working shifts /li liStrong problem-solving and analytical mindset /li liAble to multitask in a fast-paced environment /li liInterest in sports and casino is a plus /li liMin 1+ year of previous customer support experience (chat, phone, email) /li /ul h3Benefits /h3 ul liHybrid setup with real flexibility /li liUp to 40 days per year working remotely from anywhere /li liRelocation package + bonus scheme /li liInternational private health insurance /li liWellbeing allowance /li liHome office setup bonus /li liWeekly and quarterly team events /li liOffice breakfast (Tuesdays) lunch (Mon/Wed) /li /ul pThis role is ideal if you want international experience, industry knowledge, and a lifestyle upgrade, without putting your career on pause. /p /p #J-18808-Ljbffr

📌 Danish-speaking Customer Support Agent for iGaming client in Malta (Málaga)
🏢 Next Job Abroad
📍 Málaga