pJoin to apply for the strongQuality Assurance Specialist /strong role at strongTDCX /strong /ppJoin to apply for the strongQuality Assurance Specialist /strong role at strongTDCX /strong /ppGet AI-powered advice on this job and more exclusive features. /ppDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. /ppWork with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!br/ppstrong#BeMore /strongpDo you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. /ppWork with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!br/pstrongTop Reasons to work with TDCX /strongulliAttractive remuneration, great perks, and performance incentives /liliComprehensive medical, insurance, or social security coverage /liliWorld-class workspaces /liliEngaging activities and recognition programs /liliStrong learning and development plans for your career growth /liliPositive culture for you to #BeMore at work /liliEasy to locate area with direct access to public transport /liliBe coached and mentored by experts in your field /liliJoin a integral company, winner of hundreds of industry awardsbr/li /ulstrongWhat is your mission? /strongulliDrive accuracy for our client’s team by performing quality audits and data analysis for the project. /liliDeep dive into our operational procedures to identify opportunities, themes, and knowledge gaps to upskill team performance and improve player experience. /liliPerform meta-quality audits for internal/external teams to review quality calibration, defect trends, and quality disputes. /liliUtilize an in-depth understanding of metrics and workflows to analyze and report on quality trends and error analysis. /liliSupport Program Manager to identify and implement workflows to address gaps and process improvement opportunities.



/liliIdentify and communicate QA and operational insights, suggestions, and feedback to better improve our QA program. /liliProvide structured and valuable feedback and recommendations to address skills and knowledge gaps and behavioral opportunities. /liliWork in partnership with Operations, Training and Clients in developing and/enhancing evaluation programs that’s targeted to the objectives of the account and will unearth root cause of the problems, possible solutions and provide actionable insights for performance improvement. /liliUse Tools and/or Client Systems to gather data and analyze trends or patterns affecting quality performance. /liliAny other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.br/li /ulstrongWho are we looking for? /strongulliCandidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field. /liliOver 2 years of working experience in a Quality Analyst role in the BPO/Contact Center industry. /liliExperience in performing quality audits, root cause analyses, calibrations, and process improvement initiatives. /liliKnowledge of Quality terms, Compliance, tools, and methodologies. /liliExcellent organizational, time management, customer service, and problem-solving skills while working in an environment with frequent interruptions. /liliExcellent verbal and written communication skills in English and the language of the supporting market.



/liliGreat communication and interpersonal skills and a strong team player. /liliAbility to effectively manage time, prioritize tasks and work within deadlines with little supervision. /liliExperience in BA is an added advantage. /liliComfortable with working on-site. /li /ulstrongWho is TDCX? /strongpTDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. /ppTDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential. /ppWe pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia. /ppFrom our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX. /p /ph3Seniority level /h3ullih3Seniority level /h3Entry level /li /ulh3Employment type /h3ullih3Employment type /h3Full-time /li /ulh3Job function /h3ullih3Job function /h3Quality Assurance /lilih3Industries /h3Outsourcing and Offshoring Consulting /li /ulpReferrals increase your chances of interviewing at TDCX by 2x /ppGet notified about new Quality Assurance Specialist jobs in strongBarcelona, Catalonia, Spain /strong. /ppWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. /p #J-18808-Ljbffr

📌 Quality Assurance Specialist (Barcelona)
🏢 Tdcx
📍 Barcelona