ph3JOB PURPOSE /h3 /brpIn line with the FASHION vision and mission, the Fashion Advisor creates a unique and memorable experience for each client, at every moment. Combining a business orientation and a passion for the client, the Fashion Advisor is an artist of relation who contributes to the Brand image and helps to build retail leadership in the market. /p /brh3KEY RESPONSIBILITIES /h3 /brul /brliCHANEL Ambassador: the Fashion Advisor embodies the values of the Brand. /li /brliCHANEL Insider: has a solid knowledge of the Brand, its heritage, modernity and know-how. Shares it with the clients as well as the team. /li /brliImplements all training received, is curious to learn more to nourish a beauty culture and trend knowledge, being pro-active in self-learning. /li /brliRespects the uniform and grooming guidelines at all times. /li /brliEnsures that work area is clean, tidy, hygienic and professional at all times; knows and respects VM guidelines. /li /brliExperience creator: the Fashion Advisor surpasses client expectations. /li /brliCreates a tailor-made client experience, personalized solutions for each visit and each client, using the CHANEL experience ritual and building long-lasting relationship with clients. /li /brliEmbraces digital shopping trends and is keen to play an active role in delivering a seamless omni-channel experience for clients /li /brliCo-creates stories with and for the client, sharing the brand culture and blending it with the client's personal story and the point of sale environment to come up with unique moments made just for them. /li /brliHelp the client to develop their own style,



and if needed propose alterations to be made /li /brliHandles client service complaints and requests effectively and according to guidelines, can deal with complexity and challenging situations. /li /brliBusiness driver: the Fashion Advisor is performance-minded in order to achieve our objectives. /li /brliKnows and understands the business challenges and maintains discretion about all areas of the CHANEL business /li /brliContributes to build the business by achieving sales targets, using all levers such as products, services, data capture ... to retain, recruit and grow client return rate. /li /brliHas an appropriate knowledge of operations to ensure the smooth running of business, and reports to the Boutique Manager. /li /brliMonitor requests for after sales service . /li /brliTeam player: the Fashion Advisor acts interdependently and demonstrates team spirit /li /brliHas a positive attitude, communicates with the team and the manager on a regular basis and has the sense of ethics and integrity. /li /brliTreats others with respect, acknowledges cultural differences, and is willing to learn from those differences /li /brliShares best practices with the team, is pro-active and contributes to nourish the collective knowledge and skills. /li /brliEnsures the proper operation of the sales space at all times,



as directed by Visual Merchandising. /li /brliParticipates in product stock replenishment and physical inventory of stocks. /li /br /ul /brh3EXPERIENCE AND QUALIFICATION /h3 /brul /brliEagerness and willingness to take care of the client ; Luxury retail experience is mandatory /li /brliSelling skills and performance-driven for RTW /li /brliStyling knowledge and ability to create RTW total look /li /brliEnglish mandatory /li /br /ul /brh3SOFT SKILLS AND ABILITIES /h3 /brul /brliInterpersonal skills, ability to establish emotional connection and build a relationship /li /brliEmpathy and listening skills /li /brliGenerosity and "art of caring" /li /brliCuriosity, openness and eagerness to learn /li /brliProblem solving and ability to deal with complexity and change /li /brliSelf-awareness, self-confidence /li /brliEnthusiasm, energy and motivation /li /brliStorytelling and ability to engage and inspire /li /brliTeam spirit, ethics and integrity /li /brliPositive body language /li /br /ul /brpAt CHANEL, we strive to build an inclusive culture that fosters individual growth and contributes to collective progress. Inspired by the legacy of Gabrielle Chanel - who challenged conventions and paved new paths - we firmly believe that each person's uniqueness enriches the diversity, complementarity, equality and effectiveness of our teams. In this spirit, we encourage all individuals to apply, valuing the perspectives, experiences and potential that each person can bring to the Maison, and supporting everyone in expressing their talent with freedom and confidence. /p /p #J-18808-Ljbffr

📌 Fashion Advisor RTW - Weekends (Madrid)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Madrid