ph3About The Company /h3 pAt bSmartness /b, we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by b4,000+ clients across 40+ countries /b, with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally. Want to grow with us? Let's go! /p h3About The Role /h3 h3What Will You Do? /h3 pWe are looking for a dedicated and detail-oriented bCustomer Onboarding Specialist /b to join our team. As a Customer Onboarding Specialist, you will play a crucial role in ensuring a seamless and positive experience for our new clients as they begin their journey with Smartpricing. You will be responsible for guiding clients through the onboarding process, ensuring they understand our products, and helping them integrate our solutions into their business operations. Your goal is to set our clients up for success from day one. /p h3You Will Be Responsible For /h3 ul liManaging the end-to-end onboarding process for new clients, including account setup, product configuration, and initial training. Ensure clients have a smooth and positive experience as they transition to Smartness’ products. /li liConducting personalized training sessions and webinars to educate clients on how to use Smartness’ solutions effectively. Tailor training to meet the specific needs of each client, ensuring they fully understand the features and benefits of our products. /li liServing as the primary point of contact for new clients during the onboarding process.



Address any questions or concerns they may have and provide timely and accurate solutions to ensure their satisfaction. /li liCreating and maintaining onboarding documentation, guides, and resources to help clients navigate our platform. Continuously update materials based on feedback and product updates. /li liWorking closely with cross-functional teams, including Sales, Customer Success, and Product, to ensure a cohesive onboarding experience. Providing feedback to these teams based on client interactions to drive product improvements and enhancements. /li /ul h3What are we looking for? /h3 ul liStrong background in client onboarding, customer success, or a related role within the tech or SaaS industry. /li liAbility to manage multiple onboarding projects simultaneously and prioritize tasks to meet deadlines. /li liExcellent verbal and written communication skills. Ability to convey complex information in a clear and concise manner. /li liDemonstrated ability to think critically and solve problems proactively. Experience in managing client relationships and addressing their needs effectively. /li liPrevious experience in the hospitality industry would be a big plus. /li liGerman native, Italian and English professional fluency. /li /ul h3What do we offer? /h3 ul liWork in a small and top-performing team that moves extremely fast where you are extremely important. /li liWork without having to deal with jerks and ego-maniacs.



/li liThe opportunity to join one of the best travel-tech sales teams in Europe. /li liA place where your talent can blossom. /li liAn environment where mistakes are allowed – we make bold choices to achieve ambitious goals, learn from mistakes, and move forward. /li liA place where your voice matters – meetings provide space for new ideas and projects, regardless of your role or seniority. /li liContinuous growth – we challenge the status quo, renewing our sales processes and approaches to meet challenging goals. /li liWe have fun while working! We are easygoing people. /li liWork with the best software out there to automate repetitive tasks and let you focus on customers and targets. /li liRemote working with frequent opportunities to meet up. /li liFun and enriching experiences – unforgettable team-building events that go beyond the usual outings. /li /ul pStill not convinced? Check out our "Work With Us" page for more about our mission, values, and why we love working at Smartness: /p h3Before you apply /h3 ul liWe're highly driven and set our goals higher than most, pushing boundaries others may deem impossible. /li liWe work much harder than most companies out there. /li liEvery day, we step out of our comfort zones, fueling rapid growth and learning, even though it might come with its stress. /li liWe hold ourselves and our team to the highest standards of excellence and culture. /li liShould we feel that this role isn't the right match for you, for the benefit of both parties, we may need to part ways. /li /ul pWe hope this sheds light on whether this could be your next adventure. If you believe it is, we warmly invite you to apply. Discover your full potential with us! /p /p #J-18808-Ljbffr

📌 Customer Onboarding Specialist - DACH (Barcelona)
🏢 Smartness
📍 Barcelona