ph3Who We Are /h3 pAt Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people. /p pWe’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you. /p pWe're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team. /p pOur Values /p pIf this sounds like you, you’ll fit right in. /p h3Who You Are /h3 pYou are a strategic leader and a foundational architect of Justworks’ international service model. You have a proven track record of driving outcomes in high-growth, complex environments. You thrive at the intersection of consultative expertise and operational excellence, with a passion for building multi-functional teams that scale. You are a leader who enjoys simplifying the complex, advocating for the customer, and partnering with executive stakeholders to influence the general product roadmap. You embody the Justworks COGIS values, using grit and integrity to navigate the nuances of international expansion while fostering a culture of camaraderie and openness. /p pAs Manager, International Customer Success, you are responsible for the strategic oversight and daily operations of Justworks’ international service organization supporting our Employer of Record (EOR) solution. You own the end-to-end service strategy for international customers by leading a multi-functional organization comprised of two distinct specialized units: International Consultants and International Support. /p h3Your Success Profile /h3 h3What You Will Work On /h3 ul liManage and scale a complex organization consisting of both regional consultants and support specialists; conduct 1:1s, lead regular team meetings, and perform annual reviews. /li liArchitect and implement the SOPs and workflows that unify international customer success functions. /li liAct as the voice of the customer for Ops, Product, Sales, and Legal to architect solutions that meet the needs of global small businesses. /li liPartner with Go-To-Market teams to position our customer service and expertise as a key differentiator, helping to win new business and expand the Justworks brand. /li liEstablish and maintain baseline KPIs for CSAT, SLA and Quality Assurance. /li liOversee the delivery of high‑stakes international guidance, ensuring all customer advice regarding global labor laws and EOR nuances is accurate and mitigates liability. /li liDrive the identification and adoption of international products and services while implementing automated workflows to improve team efficiency. /li liSupport and coach teammates in managing complex customer de‑escalations and triaging between Customer Success and International Operations.



/li liBuild role‑specific training frameworks and oversee the creation of external‑facing international knowledge base content to ensure standardized support. /li liOther duties as needed based on departmental/organizational needs. /li /ul h3How You Will Do Your Work /h3 pAs a Manager, International Customer Success International how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies: /p ul liConsultative – Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open‑ended questions and active listening. /li liTaking responsibility – Being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior. /li liAdaptability – The ability to adjust your approach or actions in response to changes in your internal and external environment. /li liSolution-oriented – Identifies the source of a question or challenge and provides the right, or a better, way of doing things. /li liCurious – The innate desire to learn, grow and understand. /li /ul pIn addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for: /p ul liCamaraderie – Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others. /li liOpenness – Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. /li liGrit – You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude. /li liIntegrity – Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. /li liSimplicity – Be like Einstein: “Everything should be made as simple as possible, but no simpler.” /li /ul h3Qualifications /h3 ul li8+ years of experience in customer success, account management, or related customer-facing field with at least 2-3 years specifically in the EOR industry. /li li2+ years of direct people management experience, with a proven track record of leading remote or distributed teams. /li liProven ability to manage diverse job families with different skill sets, KPIs, and complexity levels.



/li liStrong background in designing SOPs and workflows from scratch, particularly in a global or regionalized environment. /li liDeep understanding of the risks associated with EOR and international labor laws, with the ability to ensure team accuracy in high‑stakes scenarios. /li liExpert in using data and automation to reduce “cost to serve” while scaling a team 5x+. /li liExceptional ability to influence Product, Legal, and Sales leadership to ensure international growth is operationally sustainable. /li liExcellent interpersonal, communication, and problem-solving skills. /li liAbility to identify service trends and present a path to resolve them. /li liAbility to come up with creative solutions to any problem you face. /li liDemonstrated track record of passion for customer success. /li liPassion for working collaboratively in a highly matrixed and disturbed team environment. /li liAbility to analyze data and make data‑driven decisions. /li liSpecific experience in Employer-of-Record (EOR) and international products preferred. /li liAbility to travel to International Hubs (Mexico City, NYC, London) quarterly to align with regional teams and stakeholders. /li liMultilingual fluency is a plus. /li /ul pActual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location. /p pFor more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks. /p h3Diversity At Justworks /h3 pJustworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers. /p pWe’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at Your comfort and success matter to us, and we're here to ensure an inclusive experience. /p pOur DEIB Report /p /p #J-18808-Ljbffr

📌 Manager, International Customer Success (España)
🏢 Justworks
📍 España