ppbWe are looking for the very Top Talent…and we would be delighted if you were to join our team! /b /p pMore in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. /p h3What we look for? /h3 pWe are looking for an experienced bBusiness Analyst /b with strong expertise in bUtilities /b, bCustomer Information Systems (CIS) /b, bBilling /b, and bCustomer-to-Cash / Meter-to-Cash processes /b to join a large-scale transformation programme. /p pIn this role, you will act as the key link between business stakeholders and delivery teams, helping to define future-state processes, translate complex business requirements into actionable user stories, and ensure successful implementation across billing, customer management, metering, payments, collections, and market operations. /p pIf you have a passion for process improvement, stakeholder management, and utility industry transformations, we'd like to hear from you. /p pbFull remote collaboration, with travel occasionally to London. /b /p h3Main tasks and accountabilities will be: /h3 pbLead discovery workshops with stakeholders across Customer Service, Billing, Finance, Credit Collections, Metering, Market Operations, Regulatory, Digital, and Technology teams. /b /p pAnalyse and document current and future-state business processes covering: /p ulliCustomer and account setup /liliProducts and tariffs /liliPremises and supply points /liliMetering and consumption /liliRating and billing /liliPayments and refunds /liliReceivables and debt management /liliMarket interactions /li /ul pGather and document:



/p ulliFunctional requirements /liliData requirements /liliIntegration requirements /liliReporting needs /liliSecurity and control requirements /liliNon-functional requirements /li /ul pConvert business and regulatory rules into clear implementation requirements and acceptance criteria. /p pManage and refine product backlogs, helping delivery teams prioritise and prepare work items. /p pSupport solution design and configuration workshops while maintaining full requirement traceability. /p ulliSystem Testing /liliIntegration Testing /liliRegression Testing /liliUser Acceptance Testing (UAT) /li /ul pCollaborate with Data Engineers on: /p ulliSource-to-target mappings /liliData quality rules /li /ul pWork closely with Developers and Integration Teams to clarify: /p ulliAPIs /liliEvent-driven processes /liliValidations /liliOperational support requirements /li /ul pCoordinate UAT execution, defect management, business sign-off, and operational readiness activities. /p pCreate and validate operational procedures, training materials, and business readiness documentation for go-live. /p h3What do we expect from you? /h3 h3Mandatory requirements: /h3 pProven experience as a bBusiness Analyst /b on: /p ulliUtility CIS platforms /liliBilling transformation programmes /liliCRM transformations /liliCustomer-to-Cash initiatives /liliMeter-to-Cash programmes /li /ul pStrong understanding of utility operations across: /p ulliGas /liliWater markets /li /ul pDeep knowledge of: /p ulliCustomers and contracts /liliPremises and supply points /liliMetering and consumption /liliTariffs and pricing /liliBilling and invoicing /liliPayments and collections /liliDebt management /li /ul pExperience defining and documenting complex: /p ulliTariff structures /liliBilling rules /liliBusiness exceptions /li /ul pStrong stakeholder management and workshop facilitation skills.



/p pExperience creating: /p ulliAcceptance criteria /liliBusiness rules /liliProcess flows /liliData requirements /li /ul pWorking knowledge of: /p ulliAPIs /liliSystem integrations /liliEvent-driven architectures /liliSQL /li /ul pExperience working in Agile or Hybrid delivery environments. /p pbExcellent English communication skills (written and spoken). C1 level /b /p h3Nice to have: /h3 pExperience with utilities platforms such as: /p ulliSAP Utilities /liliOracle Utilities /liliHansen /liliOther enterprise CIS/Billing platforms /li /ul pKnowledge of: /p ulliMarket messaging /liliSettlement /liliCustomer switching processes /liliUtility regulations /li /ul pExperience integrating utility platforms with: /p ulliCRM systems /liliDigital channels /liliFinance systems /li /ul pExperience working in multi-country or multi-entity utility programmes. /p pBusiness Analysis certifications: /p ulliIIBA /liliBCS /liliEquivalent certifications /li /ul h3Work mode: remote within Spain /h3 h3What can we offer? /h3 ulli23 days of Annual Leave plus the 24th and 31st of December as discretionary days! /liliNumerous benefits (Heath Care Plan, teleworking compensation, Life and Accident Insurances). /liliFree access to several training platforms /liliProfessional stability and career plans /liliUST also, compensates referrals from which you could benefit when you refer professionals. /liliThe option to pick between 12 or 14 payments along the year. /liliReal Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…) /liliUST Club Platform discounts and gym Access discounts /li /ul pbIn UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability Inclusion, so we are interested in hiring people with disability certificate. /b /p /p #J-18808-Ljbffr

📌 Business Analyst - Utilities (Billing & Customer Platforms) (100% remote within Spain)
🏢 UST España & Latam
📍 España