Experteer Overview

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In this role you will lead strategic UX research across multiple enterprise projects at Zurich's Technology Delivery Center in Barcelona. You’ll uncover user needs for internal users like underwriters and claims handlers, shaping user-centred solutions and innovative experiences, including AI-enabled interfaces. You will collaborate with cross-functional teams to turn insights into actionable recommendations and drive evidence-based decisions. This position offers hands-on research leadership in a collaborative, growth-oriented environment with a global insurance footprint.

Compensaciones / Ventajas
• Lead end-to-end research across multiple projects from discovery to recommendations
• Collaborate with UX/UI designers, product owners, engineers, architects, and stakeholders
• Support product teams by identifying user needs, pain points, and opportunities
• Contribute to design and validation of experiences including conversational AI and intelligent workflows
• Drive evidence-based decisions using qualitative and quantitative insights
• Explore new research approaches, tools, and technologies to improve user understanding
• Manage multiple initiatives simultaneously while maintaining high research quality and impact
• Contribute to a culture of curiosity, collaboration,



and continuous learning

Responsabilidades
• Significant experience as a UX Researcher on digital products or complex user journeys
• Proficiency with diverse research methods: interviews, usability tests, discovery, surveys, workshops, validation
• Ability to translate findings into clear, actionable insights for product, business, and design decisions
• Comfort navigating ambiguity and balancing business objectives with user needs
• Experience in complex stakeholder environments and strategic thinking to link user insights to business goals
• Proactive, curious, and focused on continuously improving products and ways of working
• Strong storytelling xqbhyrx and communication skills to influence decisions with evidence
• Experience with multiple initiatives and shifting priorities
• Desirable: experience with AI-enabled experiences, conversational interfaces, automation; strong advantage: UX/UI design, prototyping, Figma, service design, or front-end tech

Requisitos principales
• Flexible working model
• Opportunity to work abroad up to 25 days yearly
• Home office setup allowance and monthly home office allowance
• Wide range of trainings including language courses
• Ticket restaurant and health insurance
• Life and accident insurance; retirement plan; banking and exclusive employee discounts

📌 Senior UX Researcher (Barcelona)
🏢 Zurich Insurance Group
📍 Barcelona