Responsibilities

Por favor, asegúrese de leer atentamente los siguientes detalles antes de enviar cualquier solicitud.

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- Lead, coach, and develop the Technical Customer Support team, fostering a high-performance and customer-focused culture

- Act as the highest technical escalation point, ensuring fast and effective resolution of complex cases across the full product portfolio

- Oversee end-to-end technical support operations, including diagnostics, troubleshooting, and structured case management

- Govern warranty and recall processes, ensuring compliance, cost control, and timely execution across the service network

- Drive network excellence by building technical capability, delivering training, and improving KPIs, tools, and support processes in collaboration with cross-functional teams

Qualifications

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- Degree in Mechanical, Electrical, or Industrial Engineering, or a related technical field (postgraduate degree is a plus)

- 10+ years of experience in technical service, aftersales, or customer support within industrial equipment, machinery, or automotive sectors





- Experience in leading and developing high-performing technical teams with proven track record of delivering results (strong leadership capabilities are mandatory)

- Deep expertise in diagnostics, troubleshooting, and managing complex technical cases, ideally within a service network environment

- Experience working with multiple stakeholders and driving cross-functional collaboration. Fluent in Spanish and English, both written and spoken, Portuguese is a plus

WE OFFER

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- A strategic and hands‑on role within a dynamic HR team focused on learning, collaboration, and continuous xqbhyrx development

- The opportunity to grow professionally in a leading company that values innovation, sustainability, and excellence

- Active involvement in local, regional, and integral HR initiatives within a multicultural and international environment

- A competitive salary package tailored to your experience, along with medical insurance and other attractive benefits

- Access to the “Inspiring Benefits” platform, offering exclusive discounts and perks to support your well‑being and lifestyle

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📌 Head of Technical Customer Support (f/m/d) (Madrid)
🏢 PALFINGER
📍 Madrid