ph3Purpose /h3 pYour Purpose: Join our MSC Cruises Excellence Hub in Valencia as a Personal Cruise Consultant, a high‑performance sales role for commercially driven professionals who excel at building trust, guiding customers, and closing high‑value bookings. /p pThis is a consultative, relationship‑based position where you will support customers at key decision moments, helping them choose the right cruise experience while contributing directly to conversion and revenue growth. With a strong sense of ownership and pride, you will create meaningful interactions that reflect the quality and care of MSC Cruises, building trust and driving results. In a fast‑paced, multilingual environment you will combine commercial focus with a genuine passion for delivering exceptional customer experiences. /p h3High‑Value Conversions /h3 ul liLead consultative sales conversations with strong objection handling and urgency management /li liGuide customers from interest to confirmed bookings with focus on high‑value itineraries and upsell /li liTake full ownership of individual NTR production targets and revenue performance /li /ul h3Expert Product Advisory /h3 ul liMaster MSC itineraries, ships, cabins, pricing logic and competitive positioning /li liRecommend tailored solutions balancing customer needs with premium brand experience /li liPosition MSC value proposition effectively versus competitors /li /ul h3Operational Excellence /h3 ul liBuild and grow personal client portfolio through structured follow‑ups and reactivation /li liMaintain long‑term relationships driving repeat business and incremental revenue /li liManage accurate CRM records ensuring structured pipeline and qualified leads /li liAdhere to schedules, performance targets,



and quality guidelines set by the Hub leadership /li liThrive in a complex, fast‑paced environment, managing customer communications across multiple channels (phone, chat and other platforms) while maintaining high service standards /li /ul h3Sales and Conversion /h3 ul liManage consultative sales conversations from initial customer interest through to booking confirmation /li liSupport customers in choosing the most suitable cruise solution based on their needs and preferences /li liDrive booking conversion, upselling and overall commercial performance /li liContribute directly to individual sales and revenue targets /li /ul h3Client Portfolio Development /h3 ul liBuild and progressively develop a personal client portfolio /li liMaintain customer relationships over time to encourage repeat bookings and long‑term value /li liManage structured follow‑ups, reactivation opportunities and future sales potential /li liWork on both inbound customer requests and proactive outbound contacts from existing databases and commercial campaigns /li /ul h3Product Advisory /h3 ul liDevelop strong knowledge of MSC itineraries, ships, cabins, pricing logic and promotions /li liProvide clear, reliable and personalized advice to customers /li liRecommend tailored solutions while maintaining a premium customer experience /li liCommunicate the MSC value proposition effectively and credibly /li /ul h3Experience Background /h3 ul liExperience in consultative,



phone‑based sales of complex or high‑value products is a strong advantage /li liAbility to manage customer conversations from initial interest through to booking confirmation /li liExperience in building and managing a personal client portfolio (follow‑ups, repeat clients, reactivation) is highly valued /li liPrevious experience in travel, hospitality or other service‑oriented industries is a plus /li liExperience in customer‑facing environments such as retail, hotels, resorts, tourism, guest services, resort entertainment teams or similar roles involving direct interaction with customers will also be positively valued /li /ul h3What Matters Most /h3 ul liStrong commercial mindset and natural focus on conversion and results /li liConfidence in managing customer relationships and guiding decision‑making /li liAbility to follow up, advise and close with a structured and proactive approach /li liComfortable working in a performance‑driven environment while maintaining a high‑quality customer experience /li /ul h3Key Competences /h3 ul liConsultative selling approach with a focus on revenue generation /li liGood objection handling and ability to support customers in their decision process /li liAbility to quickly learn and understand complex products and commercial dynamics /li liClear and professional communication aligned with a premium brand /li /ul h3Your Essentials /h3 ul liFluency in English (spoken and written); additional languages are a strong advantage /li liFull right to work in Spain /li liComfortable working in rotating shifts /li /ul pWorking Hours: Availability to work rotating shifts, including evenings and weekends (opening office 12/7) /p pLocation: Valencia, Spain /p /p #J-18808-Ljbffr

📌 Valencia Personal Cruise Consultant High-Value Conversions
🏢 MSC Cruises
📍 Valencia