ph3Job Description /h3 pWe are seeking a Director of Operations to join the team at SLS Barcelona. The Director of Operations is a key member of the Executive Committee, acting as the General Manager's closest operational partner and ensuring the seamless day to day delivery of an exceptional guest experience. Reporting directly to the General Manager, this leader works in close coordination with the leaders of Rooms Division, Food Beverage, and Spa Wellness to ensure consistency, alignment, and excellence in daily execution. /p pThis is a hands‑on leadership role, deeply embedded in daily operations. You lead from the floor, alongside department heads. The rhythm of a five star hotel means this role calls for full flexibility of schedule, including evenings and weekends. /p ul liPartner closely with the leaders of Rooms Division, Food Beverage, and Spa Wellness, acting as their day to day operational reference point to ensure consistency, efficiency, and service excellence across all touchpoints. /li liCollaborate with Executive Committee members to ensure financial targets, KPIs, and service standards are achieved. /li liAct as the main point of escalation for operational issues across all departments, at all hours, and step in personally, alongside department heads, to help resolve them. /li liBe present on the floor during peak periods, including evenings and weekends, anticipating issues before they affect the guest experience. This is a full operations role, and flexibility of schedule is a core requirement. /li liTranslate strategic objectives set by the General Manager and Executive Committee into clear operational plans aligned with brand standards, financial goals, and guest experience expectations. /li liSupport the development and implementation of operational strategies for Rooms, FB, and Spa Wellness, driving consistency, efficiency, and service excellence.



/li liOversee daily operations, ensuring compliance with brand standards, safety regulations, and operational best practices. /li liEnsure a consistently elevated guest experience across all touchpoints, taking direct ownership when recovery is needed. /li liMonitor performance, costs, and productivity to drive efficiency and profitability. /li liSupport budget management and sustainable operational results. /li liDrive continuous improvement in service delivery, operational processes, and guest experience. /li liEnsure strong interdepartmental coordination to deliver a seamless guest journey. /li liContribute to building and sustaining a high performing leadership culture across operational areas, in partnership with the General Manager. /li /ul h3Qualifications /h3 ul liPartner closely with the leaders of Rooms Division, Food Beverage, and Spa Wellness, acting as their day to day operational reference point to ensure consistency, efficiency, and service excellence across all touchpoints. /li liCollaborate with Executive Committee members to ensure financial targets, KPIs, and service standards are achieved. /li liAct as the main point of escalation for operational issues across all departments, at all hours, and step in personally, alongside department heads, to help resolve them. /li liBe present on the floor during peak periods, including evenings and weekends, anticipating issues before they affect the guest experience. This is a full operations role,



and flexibility of schedule is a core requirement. /li liTranslate strategic objectives set by the General Manager and Executive Committee into clear operational plans aligned with brand standards, financial goals, and guest experience expectations. /li liSupport the development and implementation of operational strategies for Rooms, FB, and Spa Wellness, driving consistency, efficiency, and service excellence. /li liOversee daily operations, ensuring compliance with brand standards, safety regulations, and operational best practices. /li liEnsure a consistently elevated guest experience across all touchpoints, taking direct ownership when recovery is needed. /li liMonitor performance, costs, and productivity to drive efficiency and profitability. /li liSupport budget management and sustainable operational results. /li liDrive continuous improvement in service delivery, operational processes, and guest experience. /li liEnsure strong interdepartmental coordination to deliver a seamless guest journey. /li liContribute to building and sustaining a high performing leadership culture across operational areas, in partnership with the General Manager. /li /ul h3What’s in it for you /h3 ul liThe opportunity to join an innovative, fast‑growing, international group that’s committed to not just building new hotels but building a general brand. /li liThe chance to challenge the norm and work in an environment that is both creative and rewarding. /li liBecome part of a team that’s very passionate about creating great hospitality experiences and exploring new locations at every opportunity. /li liA competitive package and plenty of opportunity for development. /li liExcellent discounts across the entire Ennismore family of brands. /li /ul /p #J-18808-Ljbffr

📌 Director of Operations (Barcelona)
🏢 SLS Barcelona
📍 Barcelona