ph3IT Service Desk Agent (German-speaking) - On-site FI01 /h3 pConcentrix is a global technology and services leader that powers the brands of the future. We help well‑known brands improve their businesses with technology and integrated solutions in over 70 countries. /p pAs an bIT Service Desk Agent (on‑site) in Barcelona /b, you will be part of our team of game‑changers working in tech, finance, travel, fashion, healthcare, and more. /p pbCareer growth and personal development /bbr/We’ll give you the training, cutting‑edge technologies, and ongoing support you need to succeed. About 80% of our managers and leaders are promoted from within, and we offer free learning and leadership development programs. /p pbWhat You Will Do In This Role /b /p ul liProvide 1st‑level support to the client workers /li liHandle IT requests or issues via phone, mail, chat, or self‑service portal /li liPerform root‑cause analysis and troubleshooting via phone and/or remote access, and monitor requests in the client’s ITSM system including categorization and prioritization /li liBe accessible and provide first‑resolution rate by using internal knowledge databases /li liCooperate with the client’s 2nd‑level service organizations and external service providers /li liSupport client employees in operating user systems and peripheral devices /li /ul pbYour Qualifications /b /p pWe welcome diverse game‑changers who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in. /p ul liProficient or bilingual German and advanced English /li liExperience in 1st‑ or 2nd‑level IT support, ideally in larger environments /li liGood IT knowledge, especially Windows 10, Office 365, MS Teams,



and troubleshooting hardware/software /li liAnalytical approach to complex issues /li liExperience in ITSM ticket systems (ideally ServiceNow) /li liKnowledge of ITIL V4 processes is a plus /li liHigh customer and service orientation and sense of responsibility /liliReliable and systematic way of working /li liWillingness to learn, develop technical and soft skills, and work shifts /li liHigh motivation and willingness to work in a general team /li /ul pIf you don’t check every box, we still encourage you to apply. /p pbWhat’s In It For You /b /p ul liFull‑time 39 hrs/week permanent contract: Monday to Friday 8:00‑17:00 /li liSalary 22 000 € gross/year + up to 2 400 € gross/year bonus /li liGreat location in Barcelona /li liBring‑a‑friend referral bonus opportunities /li liFull paid training on the company and the project you’ll be working on /li liCareer development programs and specialized courses /li /ul pbExperience the best version of you! /b If this feels like the perfect next step, apply today and discover why over 440k+ game‑changers around the globe call Concentrix their “employer of choice.” /p pbConcentrix is an equal opportunity employer /b /p pWe’re proudly united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. /p pR /p pbSeniority level /b Entry level /p pbEmployment type /b Full‑time /p pbJob function /b Information Technology /p pbIndustries /b IT Services and IT Consulting /p /p #J-18808-Ljbffr

📌 IT Service Desk Agent (German-speaking) - On-site (Barcelona)
🏢 Concentrix
📍 Barcelona