About Bob W I’m Bob W, your friend in town. I take the
guesswork out of travel, blending the best of both worlds:
hotel-grade consistency, local character, and a few surprises only
locals would know. Every apartment is fully carbon offset and set
up in Europe’s most interesting neighbourhoods, so you feel at
home—just with better coffee and smarter tech. I’m building a new
kind of stay: five-star comfort, local flair, and always a step
ahead on sustainability. All you have to do is show up. I’ll handle
the rest. The Role Being a part of Bob’s team means being
hospitable not only to our guests but also to our colleagues,
service partners, neighbours, and the planet (which is why we’ve
become the first international climate-neutral hospitality
provider). We’re open to new ideas, are honest about our
shortcomings, and take full ownership of our actions, good and bad.
We grow by supporting each other, and overgrown egos and corporate
politics have no place here. Our Guest Success team is providing a
5-star guest experience in the markets Bob W is operating in. So,
if you have a burning desire to deliver outstanding service, we
want you to be our next Guest Support Specialist ! We are looking
for someone who is fluent in English; any additional European
language is a plus. This is a hybrid role with a possible location
in Madrid or Valencia, Spain. Please note that relocation and visa
support are not provided for this position. Monthly gross salary:
€1,975 - €2,125 Job Level: IC1 Learn more about our career
development framework here . In this role, you will: Work in
rotating shifts (including evenings and weekends) to keep our Guest
Success team running like clockwork. Turn first-time visitors into
loyal Bob W fans while collecting feedback that helps us shine even
brighter. Spot opportunities for product improvements and make your
voice heard. Share your brilliant ideas to raise the bar on our
service quality.



Help guests feel heard and cared for - whether
that’s over the phone, by email, or in chat. Team up with
colleagues across departments to create an unforgettable guest
experience while keeping our daily processes smooth and efficient.
Live by our golden rule: “When in doubt, do better for the guest.”
Our 5-star candidate: Brings at least one year of experience in
hospitality or customer service. Thrives in the buzz of a
fast-paced environment where no two days are the same - and stays
cool while juggling multiple priorities. Has top-notch English
skills (bonus points if you’ve got another European language up
your sleeve). Is passionate about making guests happy, going the
extra mile to turn good stays into unforgettable ones. Tackles
tricky situations with a smile and a solution-focused mindset. Is
tech-friendly and quick to pick up new tools, apps, or systems.
Adapts easily when priorities shift, always keeping the customer at
the heart of what you do. Is comfortable working evening shifts and
weekends — because our guests need us 24/7, and we’re there for
them. What we offer: Flexibility in working during shifts around
the clock, including night shifts and weekends. The opportunity for
hybrid work in Spain. Employee stock option plan. Unlimited
holidays. Oliva mental well-being platform access. Free nights and
discounts at any Bob W location. Development and growth
opportunities, including a personal learning and development
budget. Top-notch Apple hardware. Sports compensation. Voluntary
health insurance. Smart and highly motivated team. A multicultural,
diverse, and rewarding work environment. Please note that this
position will be closed as soon as a sufficient number of qualified
candidates are identified. We encourage interested applicants to
submit their applications promptly. We are an equal opportunity
employer and value diversity at our company. We do not discriminate
on the basis of race, religion, color, national origin, gender,
sexual orientation, age, marital status, veteran status, or
disability status.

📌 Guest Support Specialist (Comunidad Valenciana)
🏢 Bob W.
📍 Comunidad Valenciana