ph3Location: /h3panywhere in Greece /ph3Work Model: /h3premote /ph3Schedule: /h3pMonday–Sunday, rotating shifts between 07:00–22:00 /ph3Language: /h3pSpanish (C2) + English (B2) /ph3Training: /h3p1 week (paid) /ph3Visa Support: /h3pNot provided /ph3Relocation: /h3pProvided for candidates relocating from within the EU /ph3Employment Type: /h3pFull-time /ph3About the Role /h3pWe are seeking a Spanish-speaking Content Review Community Support Specialist to join our team. In this role, you will help maintain a safe digital environment by reviewing user-reported content, responding to community inquiries, and ensuring compliance with platform policies. /ppYou will support users with empathy, accuracy, and professionalism while analyzing trends, identifying risks, and providing insights that improve the overall user experience. /ph3Key Responsibilities /h3pAssist users by handling inquiries with empathy, accuracy, and timely responses. /ppStay informed about platform products, community standards, and policy updates. /ppMake balanced, well-reasoned decisions based on established guidelines. /ppInvestigate and resolve issues reported on the platform (account support, policy concerns, abusive content review). /ppEnforce platform Terms of Use by monitoring reports of potential policy abuse. /ppAnalyze data and identify trends, inefficiencies, or risks in workflows. /ppProvide high-quality written and verbal support. /ppEscalate sensitive cases to the appropriate teams. /ppUse market-specific insights to improve user support processes. /ppMaintain cultural awareness of the region you support, ensuring consistent and fair policy application. /ph3Minimum Requirements /h3h3Language Requirements: /h3pNative-level Spanish (C2).



/ppGood English communication skills (B2 or approved equivalent test result). /ph3Analytical Skills: /h3pAbility to follow reasoning and analytical testing standards (minimum score based on internal assessment). /ph3Experience: /h3pUp to 1 year of experience in Business Process Outsourcing, customer service, or similar process-driven environments (preferred). /ppHigh cultural awareness regarding the supported market / region. /ph3Department Workstreams /h3pYou may be assigned to one of several workflow areas, such as: /pulliBusiness Integrity (moderately sensitive content) /liliContent Moderation (including reviewing images, ads, videos, and comments) /liliIntellectual Property Review /liliUser Support (chat / email) /liliPolicy Enforcement Operations /liliProduct Operations (gathering training data, reviewing videos, etc.) /li /ulh3Compensation Benefits /h3pGross monthly salary: 1,045 /ppPerformance bonus: Up to 160 per month /ppAgency contract: Yes /ppBrand use: No /ph3Relocation Package (for eligible candidates) /h3p2-week hotel accommodation /ppFlight ticket (within the EU) /ppAirport pickup /ppReal estate agency fee covered /ph3Work-from-home conditions /h3pIf relocating: WFH location is Athens. /ppIf local: WFH can be anywhere within Greece. /ph3Accepted Documents /h3pEU citizenship /ppFull-purpose or Specific-purpose work permit card /ppCertificate of Protection (refugees) /ph3Ideal Candidate Traits /h3pStrong interpersonal and communication skills. /ppHigh attention to detail. /ppEmpathy and emotional resilience. /p pAbility to make sound decisions while following policy guidelines. /p pComfort working with potentially sensitive content. /p pMotivation to contribute to a safer online community. /p /p #J-18808-Ljbffr

📌 Spanish-Speaking Content Review & Community Support Specialist (Granada)
🏢 CBTALENTS
📍 Granada