ppSelect how often (in days) to receive an alert: /ppSelect how often (in days) to receive an alert: /ppFirst, a little bit about what I like the most about working at bZurich Technology Delivery Center /b: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive. Now, I can't wait to share this exciting journey with you at bZurich /b! /ppFirst, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier. /ph3Who Are We? /h3pLet me introduce us. You’re reading about bZurich Insurance Group /b, a global leader in insurance, but this role specifically pertains to our bTechnology Delivery Center (TDC). /b Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting‑edge technological solutions and support to Zurich's local and integral business units. /ppIn essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions. /ppIf you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a global scale. /ph3What Can You Expect? /h3pAnd you might be thinking: This is great, what will my day‑to‑day be like, at TDC? I’m glad you asked. /pullibCollaborate /bon strategic and innovative initiatives that improve the experience of internal users, such as underwriters, claims handlers, and other business teams across Zurich. /lilibLead /bend‑to‑end research activities across multiple projects, from discovery and user interviews to usability testing, insights synthesis, and recommendations. /lilibSupport /bproduct and business teams in understanding user needs, behaviours, pain points, and opportunities, helping shape more user‑centred solutions. /lilibContribute /bto the design and validation of innovative experiences, including conversational AI, intelligent workflows, and emerging digital solutions. /lilibPartner /bwith UX/UI designers, product owners, engineers, architects, and business stakeholders to ensure user insights are considered throughout the product lifecycle. /lilibDrive /bevidence‑based decision making through a combination of user research, business understanding, market trends, and qualitative and quantitative insights. /lilibExplore /bnew research approaches, tools,



and technologies that help the team continuously improve the way we understand and support our users. /lilibWork /bacross multiple initiatives simultaneously, balancing priorities while maintaining a high standard of research quality and impact. /lilibEnhance /byour skills through exposure to complex enterprise products, AI‑enabled experiences, and cross‑functional collaboration. /lilibContribute /bto a team that values curiosity, innovation, collaboration, and continuous learning. /li /ulh3What Makes You a great Fit? /h3pWhile we’re not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you’ll be a fantastic fit for our team. /ppWe are particularly interested in someone who sees research not only as a validation activity, but as a way to uncover opportunities, challenge assumptions, and help teams make better‑informed decisions. /ph31. Individual Contribution and Technical Requirements /h3ulliYou have significant experience as a UX Researcher working on digital products, enterprise platforms, or complex user journeys. /liliYou are skilled in a wide range of research methodologies, including user interviews, usability testing, discovery research, surveys, workshops, and concept validation. /liliYou can translate research findings into clear, actionable insights into clear recommendations that support product, business, and design decisions. /liliYou are comfortable navigating ambiguity and identifying the right questions before jumping to solutions. /liliYou have experience working with complex stakeholder environments where business objectives, user needs, operational realities, and technical constraints must be balanced. /liliYou bring a strategic mindset and are able to connect user insights with broader business goals and opportunities. /liliYou are proactive, curious, and continuously look for opportunities to improve products, services, and ways of working. /liliYou have strong storytelling and communication skills, allowing you to influence decisions through evidence, insights, and actionable recommendations /liliYou are comfortable working on multiple initiatives simultaneously and adapting to changing priorities. /liliExperience with AI‑enabled experiences, conversational interfaces, intelligent assistants, automation, or emerging technologies is highly desirable. /liliExperience with UX/UI design, prototyping, Figma, service design,



or front‑end technologies would be considered a strong advantage. /li /ulh32. Project Management Skills /h3ulliYou are able to manage and prioritize research activities across multiple projects simultaneously. /liliYou can independently plan research initiatives, define objectives, manage timelines, and deliver meaningful outcomes. /liliYou are organised, adaptable, and comfortable operating in dynamic environments with evolving priorities. /liliYou communicate clearly with both technical and non‑technical stakeholders. /liliYou can facilitate workshops, discovery sessions, and alignment activities that help teams move forward with confidence. /liliYou are able to identify risks, dependencies, and opportunities throughout the research lifecycle. /liliYou understand how to influence decisions through evidence, collaboration, and stakeholder engagement. /liliYou can build alignment among diverse stakeholders while maintaining a strong focus on user needs and business value. /li /ulh3And What Makes Us Special? /h3pAs well as a competitive salary and a yearly bonus, we offer: /pulliTo support your work‑life balance, we have adopted a flexible working model. /liliOption to work abroad up to 25 days yearly. /liliOver 300 euros to set up your home office and additional monthly home office allowance. /liliWide range of internal and external trainings, including English, German and Spanish classes depending on the needs. /liliTicket restaurant and Health Insurance with the flexibility to exchange it for other benefits. /liliLife and accident insurance. /liliCollective Life retirement Plan /lili2000 referral bonus if you bring other talented people like you to the company. /liliSpecial banking and insurance conditions plus Exclusive Employees bdiscounts /b /liliFunctional diversity benefits /liliStock options and mortgage benefits. /li /ulh3Where Are We Located? /h3pBarcelona, Poblenou. /pp#Li-hybrid /ppIf not, no worries! We’ll meet again in the future. Feel free to share my contact details with anyone you think would be a great fit. /ppAt Zurich, we are an equal opportunity employer. We attract and retain the best‑qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability. /ppbYou are the heart soul of Zurich! /bbr/ /ppAt Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? /ppWe highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. /p /p #J-18808-Ljbffr

📌 Senior UX Researcher (Barcelona)
🏢 Zurich 56 Company
📍 Barcelona