pulliFull-time /liliDivision: General Administration /li /ulh3Company Description /h3pNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any applicationor network, before employees notice the issue. As the first solutionto allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,500 customers to provide better digital experiences to more than 25+ millionemployees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. /pp#Li-Hybrid /ph3Job Description /h3pResponsible for designing and running quality assurance and compliance programs across the sales operations to ensure process adherence, accurate data, regulatory compliance, and continuous improvement. The role combines audit planning, data analysis, controls testing, training, remediation and cross-functional coordination to reduce risk and improve overall efficiency. /ppbKey responsibilities: /b /pulliDevelop and maintain a risk-based audit program covering Sales Operations CRM usage, approvals, contracts, quoting and billing (CPQ), licensing and data integrity. /liliExecute periodic audits (sampling, full-scope where required), document findings and quantify business impact. /liliMonitor and report compliance metrics and control effectiveness to Sales Ops leadership and stakeholders; track remediation progress. /liliPerform root‑cause analysis on recurring issues and partner with sales, legal, finance, and product teams to design, pilot and implement corrective actions and process improvements. /liliValidate accuracy of key sales data (ACV bookings, Renewals) and ensure adherence to data governance standards. /liliMaintain and enforce policies, SOPs and documentation for sales processes; keep change log and version control. /liliBuild and deliver training and enablement for sales and Sales Ops on controls, CRM best practices, contract/quote compliance and audit findings. /liliLeverage automation and analytics to scale monitoring (dashboards, alerts, automated checks). /liliSupport regulatory or external audit requests and maintain audit trail evidence. /li /ulh3Qualifications /h3pRequired qualifications experience: /pulliCustomer Service Quote to Cash operations deep hands‑on experience. /lili4+ years in sales operations,



internal audit, compliance, finance operations, or related roles. /liliStrong analytical skills; experience with SQL, Excel (advanced), and BI tools (Tableau, Power BI) preferred. /liliDemonstrated ability to drive cross‑functional change and work with Sales, Finance, Legal and IT. /liliExcellent written and verbal communication; ability to present findings to executives and non‑technical audiences. /liliReduction in audit findings over time / remediation closure rate /liliPercentage of compliant CRM records (data accuracy) /liliTime to remediate critical control gaps /liliIncidents of errors /liliAudit coverage (% of high‑risk processes periodically audited) /liliDetail‑oriented and inquisitive, with strong ethics and objectivity /liliPragmatic problem‑solver able to balance control with sales velocity /liliInfluential collaborator who can drive change without direct authority /li /ulh3Additional Information /h3pWe are the pioneers and trailblazers of a integral IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real‑time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. /ppWith over 1200 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. /ppIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: /pulliPermanent Contract and a competitive compensation package.



/liliAmazing centrally located offices near the Bernabeu Stadium. /liliPrivate Health Insurance (Sanitas) and daily meal vouchers of 11 EUR will be entirely covered by us. /liliHybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. /liliFlexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 23 days of holidays we offer) plus 3 company‑paid volunteer days. /liliUp to 25 EUR per month for a gym subscription. /liliFlexible compensation plan for childcare public transportation. /liliReimbursement of up to 50% of the cost of English Spanish classes. /liliRegular company and team events like Pizza talks, Team Building activities, Christmas parties, hosting Meetups at the office and more! /liliBonuses for referring successful hires after three months of continuous employment. /liliWe offer a relocation package to people who are coming from another country. /li /ulpPlease note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up‑to‑date information, we recommend checking with your Recruitment Partner. /ppThe base salary for this role is €42,000 – €72,000 gross per year, with a total on‑target earnings (OTE) range of €46,200– €82800, including an annual performance bonus. You'll also be part of our broader total rewards package — including benefits tailored to where you live and how you work best. /ppWe set our pay ranges using objective criteria: the scope and level of the role, the skills it takes to do it well, and the relevant market data. Ranges are reviewed every year to remain competitive and fair. We're transparent about this because we think you deserve to know what you're working towards from day one. In accordance with the EU Pay Transparency Directive (2023/970), we publish salary ranges on every Nexthink role. We won't ask what you currently earn or your previous salary. What matters to us is what this role is worth and whether it works for you. Nexthinkers come from all kinds of backgrounds, and that's what makes us stronger. We welcome applications from everyone. /ppBy clicking the link above or any third‑party link within this posting, you are leaving this site and going to a third‑party website where the third‑party website's terms and privacy policy apply /p /p #J-18808-Ljbffr

📌 Sales Operations (Quality, Audit & Compliance Lead) (Madrid)
🏢 Nexthink
📍 Madrid