ppWe are looking for a customer-focused, analytical and creative person with sensitivity for product and guest experience. Someone eager to learn how strategic experience projects are developed and implemented through local teams, with the ability to understand the customer journey from a general perspective. /p h3What will be your mission? /h3 pWe are looking for a customer-focused, analytical and creative person with sensitivity for product and guest experience. Someone eager to learn how strategic experience projects are developed and implemented through local teams, with the ability to understand the customer journey from a global perspective. /p h3What will you do? /h3 ul liExperience projects guardian: collaborate with the area and business unit teams to ensure the correct implementation of ongoing projects across all hotels. /li liLead small projects related to hotel experience, brand image and new services. /li liSupport for projects involving new product service standards for all brands (FB, music, fragrance, amenities…). /li liSupport for Experience and Innovation initiatives, including benchmarks, creation of presentations and graphic documentation. /li liCustomer experience analysis: customer satisfaction tracking and consumer insights (monthly). /li liGeneral competition analysis, trend analysis and quality reports (monthly). /li liPreparation of quarterly reports of different projects. /li liDigital Signage: random content review and proposal for improvements. /li /ul h3What are we looking for? /h3 h3Experience /h3 pHospitality experience is highly valued,



especially roles with customer interaction such as Front Desk, Guest Relations, Guest Experience… /p h3Qualifications /h3 ul liA degree in Tourism or Hospitality is preferred. Degrees in Business, Marketing, or related fields are also highly valued and considered relevant for the role /li liAdditional specialization in Hospitality Management is highly valued. /li liMicrosoft Office user (Excel, Word, PowerPoint). /li liFluency in English and Spanish (written and spoken). /li liFamiliarity with AI tools. /li liUnderstanding hospitality operations and guest experience processes is a strong plus. /li /ul h3Why choose us? /h3 pAt bMinor Hotels Europe Americas /b we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: /p ul liWorldwide experience – diversity of 150 different nationalities. /li liCareer development opportunities full of national and international challenges. /li liWide range of training programmes to enhance your skills. /li liWellbeing initiatives, including flexible working conditions. /li liTeam member recognition programmes, including Memorable Dates. /li liAbility to make a difference through our sustainability programme and volunteering initiatives. /li liTeam member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. /li /ul /p #J-18808-Ljbffr

📌 Brand Experience Trainee - Minor Hotels Eu&Am - Madrid
🏢 Minor Hotels Europe and Americas
📍 Madrid